Poor treatment of bar staff

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u2fme2

Well-Known Member
Joined
11 Jun 2007
Messages
14,638
Location
Manchester
I posted a tread this week about the poor treatment my daughter and others have been subjected to but
was pulled my Ric as I went into far too much detail for his liking.

So this time I.
1 won't name my daughter.
2 won't mention which bar/bars she worked in.
3 won't mention dates of when culture changed for the worse.
4 Name and shame manger/mangers responsible.
5 Take full responsibility for following thread.

For many a year now we have all experienced poor service from bar staff at city including
myself there are some who only work there for the money and there are many like my daughters
and friends love city but also need a little extra money to get them through uni.
My daughter who used to attend games with me until she was 16 took a job working at city
like her sister and 3 friends.
But for a period of time now has been treated/spoken/ like shit and belittled in teams meeting.
Less than a year ago her and 2 others received an award for outstanding customer service based
on fan feedback which shows how much they were regarded by fans in the bars they worked.
But at the Fa cup game Sunday could no longer but up or take it anymore and walked
out on a job she absolutely loved and on more than one occasion come home in tears.

And before you ask yes they would bring up regarding treatment they would receive only to be told
to shut up and if they didn't like knew where the door was and you wonder why there is such a high
turnover of good hard working staff.

Ric you say this should be taken up with city. It has and nothing has change you also say this is
not the place for such a tread to name and shame. So I have now removed all details.

This is Bluemoon where we fans get the opportunity to discuss all manner of subjects.
If we don't allow such treads to be discussed how is anything ever going to change?

Its not OK for grown men and woman to bully young girls and boys because your only 16/20
and on minimum wage because they know you need the job and money.

Give you the fans a chance to read and discuss.
Give the club a chance to read discuss and reply.
Give those responsible for running our catering service to read and reply.

I been a member of this site for many a year season ticket holder for over 30
I don't have an agenda about our great club but if we all don't stand up against
this shocking culture nothing is going to change let's together get it changed please.

More than happy to meet you or any other from site club or catering firm to discuss further.

Regards mark
 
Some people think they live in Buckingham Palace and require service that is commensurate - waited on hand and foot. They think they have parted with the price of a Rolls-Royce for a pint of shite! They might get the kind of service they want in another borough!
 
The only issues I have ever had with the catering is that there are never enough of them (not their fault), some have a poor grasp of English, some don't actually know what products they are selling and they take an age to work out the cost and what change is required. Most of these can be easily solved but there is no need to abuse anyone in any walk of life regardless of the situation. However as we all know they are plenty of people not just at City but in life who are vile scum. Sorry to hear about your daughter's issues and shame on her bosses for not listening
 
Eds said:
The only issues I have ever had with the catering is that there are never enough of them (not their fault), some have a poor grasp of English, some don't actually know what products they are selling and they take an age to work out the cost and what change is required. Most of these can be easily solved but there is no need to abuse anyone in any walk of life regardless of the situation. However as we all know they are plenty of people not just at City but in life who are vile scum. Sorry to hear about your daughter's issues and shame on her bosses for not listening
Click to expand...
It was her boss that was doing it.
 
Forgive my ignorance but isn't there an independent body you can take this type of complaint to?

There could be a case of constructive dismissal here if take it to the relevant authorities.
 
u2fme2 said:
I posted a tread this week about the poor treatment my daughter and others have been subjected to but
was pulled my Ric as I went into far too much detail for his liking.

So this time I.
1 won't name my daughter.
2 won't mention which bar/bars she worked in.
3 won't mention dates of when culture changed for the worse.
4 Name and shame manger/mangers responsible.
5 Take full responsibility for following thread.

For many a year now we have all experienced poor service from bar staff at city including
myself there are some who only work there for the money and there are many like my daughters
and friends love city but also need a little extra money to get them through uni.
My daughter who used to attend games with me until she was 16 took a job working at city
like her sister and 3 friends.
But for a period of time now has been treated/spoken/ like shit and belittled in teams meeting.
Less than a year ago her and 2 others received an award for outstanding customer service based
on fan feedback which shows how much they were regarded by fans in the bars they worked.
But at the Fa cup game Sunday could no longer but up or take it anymore and walked
out on a job she absolutely loved and on more than one occasion come home in tears.

And before you ask yes they would bring up regarding treatment they would receive only to be told
to shut up and if they didn't like knew where the door was and you wonder why there is such a high
turnover of good hard working staff.

Ric you say this should be taken up with city. It has and nothing has change you also say this is
not the place for such a tread to name and shame. So I have now removed all details.

This is Bluemoon where we fans get the opportunity to discuss all manner of subjects.
If we don't allow such treads to be discussed how is anything ever going to change?

Its not OK for grown men and woman to bully young girls and boys because your only 16/20
and on minimum wage because they know you need the job and money.

Give you the fans a chance to read and discuss.
Give the club a chance to read discuss and reply.
Give those responsible for running our catering service to read and reply.

I been a member of this site for many a year season ticket holder for over 30
I don't have an agenda about our great club but if we all don't stand up against
this shocking culture nothing is going to change let's together get it changed please.

More than happy to meet you or any other from site club or catering firm to discuss further.

Regards mark
Click to expand...
Mark, I think you need to clarify who the bullies are. Her bosses.
 
No need for anyone to be treated badly in work in this day and age. Sadly, many 'bosses' are on a power trip, but as pointed out above, they all have bosses too. You/she needs to report it to as many above him or her as possible.
 
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