Poor treatment of bar staff

[u2fme2]

Is your daughter employed by the club or F3 (fabulous fan Fayre) who I thought did all the catering at the Etihad?

Hi. She was employed by fabulous fan fayre

 

[Gordyola]

Forgive my ignorance but isn't there an independent body you can take this type of complaint to?

There could be a case of constructive dismissal here if take it to the relevant authorities.

Need to have worked for the company for 2 years

 

[Rolee]

Need to have worked for the company for 2 years

Silly rule, no wonder people get away with bullying junior staff then.

 

[manchester blue]

Forgive my ignorance but isn't there an independent body you can take this type of complaint to?

There could be a case of constructive dismissal here if take it to the relevant authorities.

If a manager has actually said if you don't like it you know where the door is that is grounds for a constructive dismissal case. As someone else has said contact ACAS or an employment lawyer. Did she have a contract or was it casual? In the first instance she should raise a formal grievance outlining the treatment she has been subjected to.

It's bullying and the company need to address this matter. They will have policies for performance issues and that won't be one of them. (not suggesting she wasn't performing well).

 

[better dead than red]

I'm not a legal expert by any means but doesn't she have grounds for a hostile work environment claim?

https://uk.practicallaw.thomsonreut...=(sc.Default)&firstPage=true&comp=pluk&bhcp=1

 

[Saddleworth2]

Lots of varied advice on this thread. The correct answer in the fi4st instance is invoke the companies hr policy for bullying and make a formal complaint. Ask for a copy of the policy in writing and make sure they keep to it by the letter. Any further action will need evidence that this step has been carried out.

 

[Thomas Hearns]

I posted a tread this week about the poor treatment my daughter and others have been subjected to but
was pulled my Ric as I went into far too much detail for his liking.

So this time I.
1 won't name my daughter.
2 won't mention which bar/bars she worked in.
3 won't mention dates of when culture changed for the worse.
4 Name and shame manger/mangers responsible.
5 Take full responsibility for following thread.

For many a year now we have all experienced poor service from bar staff at city including
myself there are some who only work there for the money and there are many like my daughters
and friends love city but also need a little extra money to get them through uni.
My daughter who used to attend games with me until she was 16 took a job working at city
like her sister and 3 friends.
But for a period of time now has been treated/spoken/ like shit and belittled in teams meeting.
Less than a year ago her and 2 others received an award for outstanding customer service based
on fan feedback which shows how much they were regarded by fans in the bars they worked.
But at the Fa cup game Sunday could no longer but up or take it anymore and walked
out on a job she absolutely loved and on more than one occasion come home in tears.

And before you ask yes they would bring up regarding treatment they would receive only to be told
to shut up and if they didn't like knew where the door was and you wonder why there is such a high
turnover of good hard working staff.

Ric you say this should be taken up with city. It has and nothing has change you also say this is
not the place for such a tread to name and shame. So I have now removed all details.

This is Bluemoon where we fans get the opportunity to discuss all manner of subjects.
If we don't allow such treads to be discussed how is anything ever going to change?

Its not OK for grown men and woman to bully young girls and boys because your only 16/20
and on minimum wage because they know you need the job and money.

Give you the fans a chance to read and discuss.
Give the club a chance to read discuss and reply.
Give those responsible for running our catering service to read and reply.

I been a member of this site for many a year season ticket holder for over 30
I don't have an agenda about our great club but if we all don't stand up against
this shocking culture nothing is going to change let's together get it changed please.

More than happy to meet you or any other from site club or catering firm to discuss further.

Regards mark

Feel for you mate and hope your daughter’s situation gets resolved. It’s a horrible position to be in as a dad, part of you just wants a list of names and an opportunity to lay em all out I’m sure

My 16 year old girl started work this season in the directors lounge and for the most part she’s been treated with respect. There was one occasion on which whilst working at a function in the tunnel club on a non match day she was asked to carry on working until app 2am and when she excused herself on the grounds of an early start at college and parental non consent she was told in a very inappropriate and embarrassing manner by a much older man to finish her shift there and then 2 hrs earlier than expected

I know city pay 16 yr olds a lot more than the vast majority of other employers and her and her friends love serving food to famous faces off the tv but these perks of the job shouldn’t preclude city or their sub contractors giving an automatic duty of care to what are still children.

 

[johnnytapia]

A Trade Union. I’m always staggred by the number of people who never give a second thought to being a union member. Worth every penny of membership fee in cases such as this.

 

[Gorton_Tubster]

A Trade Union. I’m always staggred by the number of people who never give a second thought to being a union member. Worth every penny of membership fee in cases such as this.

I found after years and approx £480 pounds of payments that mine were absolutel shite imo. At least I didnt buy any of their house insurance or whatever else they were trying to sell. Unions are a waste of time nowadays, but that's another thread.

 

[valleyblue]

My daughter went to Liverpool to study at University there and worked at Anfield and she said the management there were great and the money also, she was paid £10 an hour which if anyone knows is above minimum wage.

Maybe we could take a leaf out of their book

Having worked in the stadium industry for years,in my experience one of the most difficult staffing areas to deal with is the catering/ bars operations.
Particularly within the football industry, where a club will tend to need hundreds of staff, generally every two weeks or so.
Similar to the Liverpool model above, I have found the best solution to pay above the minimum wage and of course to train and treat these staff well.
This model tends to attract and retain staff, and by, as much as possible keeping them in the same bars / hospitality areas, for the season allows them to develop a sense of teamwork and a rapport with the customers who use these areas.
It is of course not acceptable to treat any staff, in the manner that you’re daughter has described, the contract caterers that operate at the stadium, should have robust anti bullying procedures in place, as part of the SLAs agreed with the club.
I would advise, that she initially contacts the catering general manager that represents the caterer, with her grievances.
This should at least lead to an internal investigation, if this does not lead to a satisfactory result,then the club will have a representative who oversees the catering operations on site, probably someone relatively senior within the commercial department.
Good luck and I hope you’re daughter gets this issue resolved, bullying is still a huge issue in this type of environment, and it needs to be stopped.

 

[u2fme2]

My only issue with the original post was that you were publicly naming someone without them having the chance to respond, and that it sounded like something that the club really needed to investigate. Hope your daughter gets things sorted out mate.

Yea that's fine Ric I do understated.

 

[Barry Conlons wig]

If a manager has actually said if you don't like it you know where the door is that is grounds for a constructive dismissal case. As someone else has said contact ACAS or an employment lawyer. Did she have a contract or was it casual? In the first instance she should raise a formal grievance outlining the treatment she has been subjected to.

It's bullying and the company need to address this matter. They will have policies for performance issues and that won't be one of them. (not suggesting she wasn't performing well).

Even if your a volunteer by law you have to have a contract of employment and issued with an employees handbook, I would contact ACAS, however they need a kick up the arse most of the time, a no win no fee HR Lawyer is whats needed and ASAP

 

[u2fme2]

Even if your a volunteer by law you have to have a contract of employment and issued with an employees handbook, I would contact ACAS, however they need a kick up the arse most of the time, a no win no fee HR Lawyer is whats needed and ASAP

Hi. Many thanks for the advice given.

 

[whp.blue]

Even if your a volunteer by law you have to have a contract of employment and issued with an employees handbook, I would contact ACAS, however they need a kick up the arse most of the time, a no win no fee HR Lawyer is whats needed and ASAP

Not quite true.
If there is no actual contract in law you fall back on what is known as an implied contract.
This is just as binding.
I have won an employment case where the terms of an implied contract over rode an actual contract.
In some ways an implied contract can be more benificial to an employee than having an actual contract.

 

[jrb]

Unfortunately those at the top don't give a shit about those at the bottom.

There are so many layers of management at City, and it's so structured, that the Directors and top Managers never get to hear about the bad treatment of staff.

No doubt targets have to be met, but there is a proper way of treating staff to reach those targets. And it's not by (verbal) bullying.

All the guff about Jamie Oliver and that American Catering company, and predictably our catering and the way the catering staff are treated is no different to many other places.

The Directors at City need to drag these low level Managers in and remind them of the roles, and their responsibility of treating staff correctly.

 

[Saddleworth2]

Unfortunately those at the top don't give a shit about those st the bottom.

There are so many layers of management at City, and it's so structured, that the Directors and top Managers never get to hear about the bad treatment of staff.

No doubt targets have to be met, but there is a proper way of treating staff to reach those targets. And it's not by (verbal) bullying.

All the guff about Jamie Oliver and that American Catering company, and predictably our catering and the way the catering staff are treated is no different to many other places.

The Directors at City need to drag these low level Managers in and remind them of the roles, and their responsibility of treating staff correctly.

Bit more complicated than that as the op daughter works for an outsource - they will have different HR policies to City. It really is down to F3 to manage this correctly. City will manage the contract and may well have kpi's in the contract to measure stuff like staff satisfaction but they will only take an overarching view of how F3 manage their staff. They wouldn't get involved in individual cases in the normal course of business.

 

[nmc]

This is unfortunately an all too familiar account. In a lot of high turnover roles staff get treated like shit. I did some consultancy work for a well know Healthcare provider (well known for high profile addiction cases). The way they treated their staff and the people entrusted into their care was simply disgusting. They were receiving huge fees and providing the most basic service. I quit the role because I couldn’t stand to be there it was simply horrible. Without being too political their are no workers rights left in the U.K. unless you have two years service - employers know they can get away with anything - and hence they do.

 

[nmc]

Nothing worse than having a crap boss

Luke Shaw agrees with this post

 

[Bert Trautmanns Helemet]

Bit more complicated than that as the op daughter works for an outsource - they will have different HR policies to City. It really is down to F3 to manage this correctly. City will manage the contract and may well have kpi's in the contract to measure stuff like staff satisfaction but they will only take an overarching view of how F3 manage their staff. They wouldn't get involved in individual cases in the normal course of business.

I have dealt with F3 on a number of occasions...
Money grabbing company who’s only interest is to provide the lowest possible service at the highest possible price.

 

[Saddleworth2]

This is unfortunately an all too familiar account. In a lot of high turnover roles staff get treated like shit. I did some consultancy work for a well know Healthcare provider (well known for high profile addiction cases). The way they treated their staff and the people entrusted into their care was simply disgusting. They were receiving huge fees and providing the most basic service. I quit the role because I couldn’t stand to be there it was simply horrible. Without being too political their are no workers rights left in the U.K. unless you have two years service - employers know they can get away with anything - and hence they do.

Its so short sighted. When staff enjoy their work they are more productive and provide better customer service. There are many organisations that still do see staff satisfaction as a key performance indicator thankfully.