Season ticket payments - refunds/credits due by June 19th

Was owed 254 from my season card which they emailed me,and bin credited with 163 today ,seems strange it’s not all of it
 
Haven't a clue what that means. Question mark at the end so I suppose it's some sort of question.
Had emails with refund details about the 2 of my ST but not the other 2. Not sure how they process them and it what order but I suspect I ll be chasing them over the weekend as Captain Cockup will not doubt strike again as it does with most companies who can’t get anything right
 

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