Return of Supporters

[come-on-barney]

Same boat mate. Incompatible phone, have spent hour after hour in queues, no sensible response. Promised return calls that never come, absolute fucking disgrace.

Yeah back in phone queue 125, but this is the last time after spending all week on this. They can refund my ticket as this is just an absolute disgrace. Those answering the phone have no ability to resolve anything, they have little knowledge of the process. Lots of friends in the same boat, going to be a fair few not able to attend.

 

[paulchapo]

Yeah back in phone queue 125, but this is the last time after spending all week on this. They can refund my ticket as this is just an absolute disgrace. Those answering the phone have no ability to resolve anything, they have little knowledge of the process. Lots of friends in the same boat, going to be a fair few not able to attend.

It was inevitable this shit would happen. No fan's at football for 14 months ( barring the league cup final) so what fuckwit decided this would be a great idea to spring a brand new digital ticketing system on the fan base?

Aside from all the covid shit we have to adhere to let's hit them with a ticketing system they've never used before. One where lots of people's phones aren't compatible, they have to download more software to their phones to use it and many of the fanbase are over 60 and may struggle with it.

On top of that, when it looks like these problems are occuring, let's drag our feet issuing print at home tickets, then when we do many don't work. Let's also fudge this until it reaches a critical level two days before the game and in a panic the fans affected are trying to get through to a ticket office now coping with issuing champions league tickets.

City.......a world leader in everything bar the ticket office.

 

[krswanny]

Tickets downloaded and questionnaire filled in but now I note the NHS track and trace requirement.

Not sure if this has already been asked but my iPhone is an older version and I can't download the track and trace app.

I've messaged customer services but does anyone know if this will cause me hassle trying to enter the stadium?

 

[Man_City_Loyal]

You would of got away with it at Maine Road! I'm only 5 ft 4 if there's any chance?

If you have a ticket, i can hide you in my coat>?

 

[Bentheblue]

Tickets downloaded and questionnaire filled in but now I note the NHS track and trace requirement.

Not sure if this has already been asked but my iPhone is an older version and I can't download the track and trace app.

I've messaged customer services but does anyone know if this will cause me hassle trying to enter the stadium?

I think you will be able to fill in a piece of paper at the ground. This is what pubs see to be doing. Loads of people don’t have the NHS ap.

 

[Worksop Blue]

Finally sorted both mine and my lad's questionnaire and had confirmation back on both. Reading the latest club email I don't think the NHS 'Track & Trace' App is compulsory. It sounds like if you download it you will have plenty of opportunities to scan it. If you don't, you don't.

 

[bobbyowenquiff]

These questionnaires are confusing me...

I had two emails, one for me one for my 11 year old. Clicked on the link in mine, completed it. Clicked on the link in my son’s to be told it’s already completed. Then got an email for my son thanking him for completing his questionnaire, which I hadn’t done.

Then this morning an email to me urgently telling me to fill in the questionnaire...which I do for the second time. Followed by another email thanking my son for filling his in.

I’m already waiting for Supporter Services to come back as the NHS track and trace app needs an English or Welsh postcode, we have different one in Scotland.

The NHS App only works with the newest phones so I am sure this will not be a problem for admission.

 

[Corky]

I think you will be able to fill in a piece of paper at the ground. This is what pubs see to be doing. Loads of people don’t have the NHS ap.

It said QR codes 'available', nothing about mandatory, as they have all our details. If not I will just flash my 3210 at it, no one will be the wiser.

 

[Invisible Man's Bandage]

Confirmation email now received after completing the questionnaire yesterday.

 

[TimpBlue32]

Are any of the club outside bars open on Sunday? Noticed no alcohol being served inside.

 

[LevyBee76]

Those that are going on Sunday will have the joys of the Blossoms playing both pre and post match

 

[A J Styles]

Anyone know if the citystore is open at all Sunday?

 

[paulchapo]

Those that are going on Sunday will have the joys of the Blossoms playing both pre and post match

Where is that information? Given that most fans have to be inside the ground early doors with no bar I was hoping they night have something on.

 

[MCFC_ Phil]

Those that are going on Sunday will have the joys of the Blossoms playing both pre and post match

Not going now

 

[OffertonBlue]

Yeah back in phone queue 125, but this is the last time after spending all week on this. They can refund my ticket as this is just an absolute disgrace. Those answering the phone have no ability to resolve anything, they have little knowledge of the process. Lots of friends in the same boat, going to be a fair few not able to attend.

I'm in exactly the same boat with my two sons as well. Cant get tickets downloaded on phone and cant get Health Questionnaires either. Seems like I've spent days in online queues and phone queues, all to no avail.

 

[Chris Holmes]

Where is that information? Given that most fans have to be inside the ground early doors with no bar I was hoping they night have something on.

Sunday's 2020/21 Premier League finale against Everton promises to be an incredibly special occasion.

MEN'S TEAM

Dr Jon Bell and City fan Jake Tindale to present Premier League trophy to Manchester City title winning squad​

Not only will City lift our fifth Premier League trophy; the Etihad Stadium will gladly welcome the long-awaited return of fans with 10,000 City supporters in attendance - and we will see Sergio Aguerodon the shirt for the final time on home soil.

Supporters attending the game are encouraged to remain in their seats after full-time as we say a special farewell to Kun and there'll be plenty more on offer for fans to enjoy!
It's going to be an emotional day of celebration all round and to make the day even more memorable, we have a great line-up of entertainment on offer inside the stadium.


While City Square will not be open, the dream team of Danny and Nat will be reunited pitchside from 14:30 (UK time) where the duo will be running competitions and interviewing a whole array of guests!

Plus, Stockport band Blossoms, featuring City fans Tom Ogden and drummer Joe Donovan, will be taking to the stage to perform a selection of tracks, bringing the sound of Manchester back to the Etihad!

The music will play on after the game too, as the Premier League Champions get their hands on the trophy for the eagerly-awaited celebratory lift!

In tribute to the late Colin Bell who sadly passed away in January this year, Colin’s son Dr Jon Bell, Consultant Radiologist at the Christie Hospital in Manchester, will carry the trophy onto the pitch and to the podium.
Meanwhile, the Moonies - Moonchester and Moonbeam - will be having fun pitchside pre-match and at half-time, while fans who will be walking to the game along Ashton New Road can also say 'hello' to our playmakers, who will be happy to answer any questions.

From 15:00 (UK time), the team sheet will be read out inside the ground by our stadium announcer Alex, who will also reveal our Junior Cityzen of the Match.
Plus, the Kids Fan Wall is back for the final time this season, as our young Blues around the world will join us from home on the stadium screens to welcome the the team onto the pitch.

COMPETITIONS​

As always, there'll be plenty of chances to win some amazing prizes on offer!
Check out 'Grab the Ads' (in which one lucky fan will be picked to play for the chance to win up to nine awesome prizes, courtesy of our partners) and the Interactive Great Big City Quiz, which fans can join in with from their phone in the stadium!

Keep an eye on the big screen for details on how to take part!
At half-time, fans can also decide once and for all who is the ultimate City penalty taker! Grab your phone to choose between Team Dickov or Team Goater!

GET INVOLVED​

Fans around the world are still invited to tweet the jumbo screen in the stadium, whether you are back at the Etihad or cheering the on from home, using #CitySquareLive. We’ll share as many messages and pictures as possible as the team warm-up!
You can find out all the matchday entertainment information and follow what the City Square team are up to - either from the Etihad or from home - on the @CitySquareLive Twitter and Instagram accounts.

We can't wait to have you back at the Etihad Stadium! Enjoy the game.

 

[paulchapo]

I'm in exactly the same boat with my two sons as well. Cant get tickets downloaded on phone and cant get Health Questionnaires either. Seems like I've spent days in online queues and phone queues, all to no avail.

It's mad considering we've only got 10k fans to sort out. It's also crazy the club in their infinite wisdom went with a new digital ticket nobody had used before.

 

[paulchapo]

Sunday's 2020/21 Premier League finale against Everton promises to be an incredibly special occasion.
MEN'S TEAM

Dr Jon Bell and City fan Jake Tindale to present Premier League trophy to Manchester City title winning squad​

Not only will City lift our fifth Premier League trophy; the Etihad Stadium will gladly welcome the long-awaited return of fans with 10,000 City supporters in attendance - and we will see Sergio Aguerodon the shirt for the final time on home soil.

Supporters attending the game are encouraged to remain in their seats after full-time as we say a special farewell to Kun and there'll be plenty more on offer for fans to enjoy!
It's going to be an emotional day of celebration all round and to make the day even more memorable, we have a great line-up of entertainment on offer inside the stadium.


While City Square will not be open, the dream team of Danny and Nat will be reunited pitchside from 14:30 (UK time) where the duo will be running competitions and interviewing a whole array of guests!

Plus, Stockport band Blossoms, featuring City fans Tom Ogden and drummer Joe Donovan, will be taking to the stage to perform a selection of tracks, bringing the sound of Manchester back to the Etihad!

The music will play on after the game too, as the Premier League Champions get their hands on the trophy for the eagerly-awaited celebratory lift!

In tribute to the late Colin Bell who sadly passed away in January this year, Colin’s son Dr Jon Bell, Consultant Radiologist at the Christie Hospital in Manchester, will carry the trophy onto the pitch and to the podium.
Meanwhile, the Moonies - Moonchester and Moonbeam - will be having fun pitchside pre-match and at half-time, while fans who will be walking to the game along Ashton New Road can also say 'hello' to our playmakers, who will be happy to answer any questions.

From 15:00 (UK time), the team sheet will be read out inside the ground by our stadium announcer Alex, who will also reveal our Junior Cityzen of the Match.
Plus, the Kids Fan Wall is back for the final time this season, as our young Blues around the world will join us from home on the stadium screens to welcome the the team onto the pitch.

COMPETITIONS​

As always, there'll be plenty of chances to win some amazing prizes on offer!
Check out 'Grab the Ads' (in which one lucky fan will be picked to play for the chance to win up to nine awesome prizes, courtesy of our partners) and the Interactive Great Big City Quiz, which fans can join in with from their phone in the stadium!

Keep an eye on the big screen for details on how to take part!
At half-time, fans can also decide once and for all who is the ultimate City penalty taker! Grab your phone to choose between Team Dickov or Team Goater!

GET INVOLVED​

Fans around the world are still invited to tweet the jumbo screen in the stadium, whether you are back at the Etihad or cheering the on from home, using #CitySquareLive. We’ll share as many messages and pictures as possible as the team warm-up!
You can find out all the matchday entertainment information and follow what the City Square team are up to - either from the Etihad or from home - on the @CitySquareLive Twitter and Instagram accounts.

We can't wait to have you back at the Etihad Stadium! Enjoy the game.

Cheers, looks like I'll have to top up pre game to get into the spirit with no alcohol for sale in the ground.

 

[LevyBee76]

Anyone know if the citystore is open at all Sunday?

Apparently open to ticket holders attending the game only

Where is that information? Given that most fans have to be inside the ground early doors with no bar I was hoping they night have something on.

The stuff that would be on city square is happening in the ground so will be some live performances

 

[WeaverWonderland]

Is anyone attending the game or taking someone tomorrow on a 'spare ticket? Someone I know can't go and want to take my son. Seen all the stuff about health questionnaires and photo id, would you risk it?