Seasoncard - 2021/22

East Level 2 said:
One of the reasons I got my money back was that I anticipated issues claiming the credit. Logged on, renewed S/T and cup schemes using stored debit card, and logged off again. Simples.
It's anything slightly complex that causes out system to crash.
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Precisely. As a ticket site it's not up to the job and needs a complete overhaul. We shouldn't be hitting so many issues in this day & age. Particularly aggravating when Supporter Services is clearly swamped, making telephone assistance difficult to obtain.
 
Invisible Man's Bandage said:
You have to phone Supporter Services to find out.

Catch-22
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Been on the phone almost an hour now listening to shite music on a loop. Can't afford to renew my regular seat so was gonna get a VG, but I'm in a shit mood now and they can shove it. If i get through I'm cancelling, if not I'll ring my bank and get them to block any future DD's, I've done with them.
 
BlueMoonRisin’ said:
Been on the phone almost an hour now listening to shite music on a loop. Can't afford to renew my regular seat so was gonna get a VG, but I'm in a shit mood now and they can shove it. If i get through I'm cancelling, if not I'll ring my bank and get them to block any future DD's, I've done with them.
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The abysmal level of ‘customer service’ offered by the club is truly disgraceful. It is on a par with the worst rogue companies anywhere.
 
East Level 2 said:
One of the reasons I got my money back was that I anticipated issues claiming the credit. Logged on, renewed S/T and cup schemes using stored debit card, and logged off again. Simples.
It's anything slightly complex that causes out system to crash.
Click to expand...
I found the whole process simple. Took less than 5 minutes to renew 3 STs - my credit from last year was clearly shown for each ticket at the checkout. Paid & got confirmation email immediately. Then booked cup schemes. No probs. Sorry for those experiencing issues. I don’t think there are sufficient staff to deal with telephone problems & it’s made worse by some having to work from gone for Covid reasons maybe?
 
CC1 said:
I found the whole process simple. Took less than 5 minutes to renew 3 STs - my credit from last year was clearly shown for each ticket at the checkout. Paid & got confirmation email immediately. Then booked cup schemes. No probs. Sorry for those experiencing issues. I don’t think there are sufficient staff to deal with telephone problems & it’s made worse by some having to work from gone for Covid reasons maybe?
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Your lucky but if you're unfortunate enough to need to speak to a member of the ticketing staff the customer service is appalling ! 5 hours it took me on Monday endless phone queues on a system that cuts you off when it feels like it due to no fault of my own as there was problem with my credits not showing up ! Covid will have caused issues bit a simple broadcast on the website and on the phone system explaining the circumstances may of helped and the fact the whole system isnt fit for purpose when it experiences hight volumes of usage .
 
blueparsman said:
Did u get threw. I was on for over 5 hrs yesterday and so far today I’m over 2 and a half hours and still no joy. If I hear a voice I actually don’t know what I’ll do. I’ll prob lose the head and tell them to shove it. Hopefully I won’t
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Gave up after about an hour n' 15 pal. Couldn't be arsed waiting any longer. I might pick my games next season i might not. It's a lot less hassle watching games on the telly.
 
Am I missing something?

the email i got from the club said my season ticket would be renewed automatically and I dont need to do anything.
 
If I’m paying by DD like last year says I don’t need to do anything to renew so does the money they owe come straight out of that or do u have to do something?
 
Tried to do it online. Got through whole process including the reduction for last year's credit but won't accept the DD form saying sort code is wrong, which it isn't. Now been in the queue for 35 minutes (and they aren't saying where I am in the queue) but reading the above, I'm not hanging on any longer. If it doesn't renew, fuck it.
 
pirate said:
Am I missing something?

the email i got from the club said my season ticket would be renewed automatically and I dont need to do anything.
Click to expand...

It will be automatically unless you have credit from the abandoned season. If you do, you have to go through the renewal process. And God help you then.
 
Newman Noggs said:
Tried to do it online. Got through whole process including the reduction for last year's credit but won't accept the DD form saying sort code is wrong, which it isn't. Now been in the queue for 35 minutes (and they aren't saying where I am in the queue) but reading the above, I'm not hanging on any longer. If it doesn't renew, fuck it.
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Did you click the little "look-up" box near the sort code?
 
Jacko1956 said:
Your lucky but if you're unfortunate enough to need to speak to a member of the ticketing staff the customer service is appalling ! 5 hours it took me on Monday endless phone queues on a system that cuts you off when it feels like it due to no fault of my own as there was problem with my credits not showing up ! Covid will have caused issues bit a simple broadcast on the website and on the phone system explaining the circumstances may of helped and the fact the whole system isnt fit for purpose when it experiences hight volumes of usage .
Click to expand...

Yeah. It sounds as if it needs a huge upgrade. Demand at City has never been higher & our success has increased it accordingly. More staff needed & definitely the website could be better in this day & age
 
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