Seasoncard - 2021/22

Prestwich_Blue said:
No. The only reason they've given us for not guaranteeing the seat is if it's physically not going to be available. Whih is understandable.
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Thanks. I really appreciate this
one last question I promise.
the ticket exchange now seems to be restricted to 10 if you want the proceeds back. Do you think this will be strictly enforced?
 
You have to say that for 'The Best Run Club In The World™' this has been a fiasco. A week into renewals and deferrals and still there are many supporters with no certainty about either (deferrals in particular). It is on a par with the numerous small energy providers in recent years (nearly all have gone out of business) where you can never speak to anyone in customer service and billing is shambolic.

Ordinarily, you'd expect whoever is ultimately responsible for putting this hopelessly flawed 'plan' into operation would be dusting off their CV but I highly doubt that this will be the case.
 
I’ve been on the phone for a few days now spending at least a hour a time got on the phone at 8.00am this morning and still no answer won’t let me to renew online and the club owe me best part of £350 for me and the family and they are moving my seats next season what happens if I can’t get through before tomorrow any help would be appreciated
 
noddymcfc1 said:
I’ve been on the phone for a few days now spending at least a hour a time got on the phone at 8.00am this morning and still no answer won’t let me to renew online and the club owe me best part of £350 for me and the family and they are moving my seats next season what happens if I can’t get through before tomorrow any help would be appreciated
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Absolute shambles.
 
Invisible Man's Bandage said:
You have to say that for 'The Best Run Club In The World™' this has been a fiasco. A week into renewals and deferrals and still there are many supporters with no certainty about either (deferrals in particular). It is on a par with the numerous small energy providers in recent years (nearly all have gone out of business) where you can never speak to anyone in customer service and billing is shambolic.

Ordinarily, you'd expect whoever is ultimately responsible for putting this hopelessly flawed 'plan' into operation would be dusting off their CV but I highly doubt that this will be the case.
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You'd imagine that having over 12 months "thinking time" to come up with the plan when no tickets were being issued would have helped but it seems that just led to them making it more complicated.
 
Am sure this has been asked many times, but been really busy recently so a bit out of the loop. What's the score with the mobile tickets? Are they compulsory, or do you have the option of keeping the "old" seasoncard? Think my Mum would struggle hugely with mobile tickets!
 
Got 3 emails yesterday from the club advising me to renew, but I renewed last week so why generate unnecessary emails? Given the other comments on here I now need to check they actually processed the season tickets. The administration is so inefficient, I got 15 or 16 separate refunds for the season before last, as they processed the refunds one game at a time, and one for each of 3 tickets. Fucking bank charges at City must he horrendous
 
Ric said:
Am sure this has been asked many times, but been really busy recently so a bit out of the loop. What's the score with the mobile tickets? Are they compulsory, or do you have the option of keeping the "old" seasoncard? Think my Mum would struggle hugely with mobile tickets!
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A poster claimed he/she had phoned up to renew and asked for a plastic card and was told that was no problem as SS had a tick box for it. I have to say I'm highly dubious about that as either the poster was making it up or SS had said that to get rid of him/her.
 
Ric said:
Am sure this has been asked many times, but been really busy recently so a bit out of the loop. What's the score with the mobile tickets? Are they compulsory, or do you have the option of keeping the "old" seasoncard? Think my Mum would struggle hugely with mobile tickets!
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The official blurb just says "Alternative ticket methods will be available for supporters should these be required." without specifying whether those include plastic cards or print at home etc.
 
Some good news apparently City have employed 2 new members of staff to sort out the deferral mess...



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lancs blue said:
The official blurb just says "Alternative ticket methods will be available for supporters should these be required." without specifying whether those include plastic cards or print at home etc.
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According to my account manager yesterday the options are Digital or Print at home
 
Erik the viking said:
incredibly a few people on here think the club have handled it well !
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No doubt the same gang who think the earth is flat and Covid is a cold. Anyone who thinks the club have done well here is clearly taking something or perhaps looking at the 19/20 season ticket thread by mistake. It difficult to find words that can accurately describe this shambles without the need to add swear word adjectives.
 
It really does beggar belief how much of a shambles our club is when it comes to matters like this.

There‘s so many things I need to check with the ticket office but just popping in this thread makes me realise it’s fucking pointless me attempting to pick the phone up to them.

As I’ve mentioned previously though, there is a big gap from tomorrow to the 23rd when relocations start so that time needs to be utilised to sort this shit out.
 
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