Online payments - Ticket payment issues

[Maccblue]

Todays update !!!!!

Suspected fraudulent account activity!!!!

Looks like I’m part of the interview process for our new ticket compliance officer !!

Just emailed screenshots etc

Let’s see what happens next !!

 

[Maccblue]

Todays update !!!!!

Suspected fraudulent account activity!!!!

Looks like I’m part of the interview process for our new ticket compliance officer !!

Just emailed screenshots etc

Let’s see what happens next !!

Got an email Saturday asking when would be the best time on Monday they can call me to rectify the issue, so I replied thank you anytime will be convenient.

Guess what !!!!!!!



Still waiting!!!

 

[Halfpenny]

Same issue here. 2 diff devices and 4 cards. Apparently gone to the digital team.

 

[Maccblue]

I am told they have engaged a third party company that sits between the city ticket office payments and the banks
That’s the issue

Still no call from our wonderful fan support services

World Champions on the pitch
Non league ticket office!!!

 

[TinFoilHat]

The digital Ghost of Bernard.

 

[Lenny_The_Blue]

I am told they have engaged a third party company that sits between the city ticket office payments and the banks
That’s the issue

Still no call from our wonderful fan support services

World Champions on the pitch
Non league ticket office!!!

Did you ever get an answer on this? I get it everytime I purchase a ticket now. Very very frustrating. City blamed my device/cookies/cache etc, but regardless of which device I have tried, and multiple cards, it still happens. Tends to work eventually after around 25+ attempts.

 

[Maccblue]

Did you ever get an answer on this? I get it everytime I purchase a ticket now. Very very frustrating. City blamed my device/cookies/cache etc, but regardless of which device I have tried, and multiple cards, it still happens. Tends to work eventually after around 25+ attempts.

Pm’d u mate

 

[CleverDickson]

Pm’d u mate

Would also mind PMing me as I'm having the same issue, absolutely maddening!

 

[Maccblue]

Would also mind PMing me as I'm having the same issue, absolutely maddening!

The pm I sent is more or less further up the thread re the third party between city & the banks

Several acc several cards plus PayPal Apple Pay etc 4 devices
And the cheeky bastards claimed it was my issue and my bank or device !!!
Which one ??

 

[CleverDickson]

The pm I sent is more or less further up the thread re the third party between city & the banks

Several acc several cards plus PayPal Apple Pay etc 4 devices
And the cheeky bastards claimed it was my issue and my bank or device !!!
Which one ??

Exactly the same situation I'm in, tried multiple cards, devices, browsers etc. Eventually got through to the ticket off today and they're talking about being added to a 'safe payments' list, which takes time with their tech team...