I am going to share my recent story. I was born and have lived in Cornwall all my life, and since birth I have loved football and my Dad (having moved down in his teen years) made sure I supported City. I had to suffer the likes of Nicky Summerbee and David Brightwell growing up! (There are an enormous amounts of great memories too!).
From 96 onwards, we had season tickets. (Yes, up and back on a Saturday). Time goes by, and Dad and I have tended to go to games a few times a year up until pre-covid. Dad, is now a bit older and would rather not do long distance travel and stay at home and relax; My Mrs has been harping on about coming to watch us for the last 3-4 years, so booked up tickets for the City Plymouth game. (5th round FA cup, tickets easy). Booked up hotel, dog kennels, etc, and had an e-mail through (that went through to junk mail) stating:
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There was no contact number whatsoever, and it linked through the to help section on the City web site. My Dad has managed the tickets through his membership and the paper tickets before that for the last 20 odd years. I stupidly bought the tickets through my account (that has been open for several years) for the pure use of buying presents for family.
I genuinely feel disillusioned. Was this all my fault?
By the way, I live 48 miles away from Plymouth.