I have a confession to make. I've contacted Supporter Services many times, and I've found them to be courteous and efficient. Pretty much always.
So either some of you lot are incredibly unlucky, or you just like moaning!
One thing though that does irritate me. Usually, I like to pay for the card and rip the elastoplast off in one go, if you get my meaning. Two or three years back, though, I had to do it by direct debit, because I had expenses elsewhere that were just too heavy. It turns out that there is no provision for direct debit from any account outside the UK (even though it's within the EU). I don't know what the financial technicalities of this are, but given that I can transfer any sum of money up to several thousand pounds from my account into any UK account through the IBAN system, and that City is a modern corporation like any other (among other things), I was a bit surprised and miffed. I had to get a friend to accept the direct debit from her account in the UK (she's still waiting for the money, that was the end of a beautiful friendship…).