Seems like you are judging his professional performance based on some supposed bad personal experience you may or may not have had with Kyle. If that's the case (and it seems like that is, indeed the case) then your post seems to be coming from a bitter place.
As fans we have to understand that the footballers are just people like the rest of us, holding them to very high standards and expecting a personal phone call from one of these footballers doesn't really shine a good light on you.
At best, you come off as naive, at worse you come off as entitled and irrational.