Or the **** one!
But I seriously question why I bothered sometimes, when you get idiots like that hurling unwarranted abuse. But then I remember all the people I helped over my 4 years, such as the couple who lost their 30-year-old daughter, who died just after the renewal window. They obviously told the club about this but kept getting hassled over non-payment of her direct debit. Danny Wilson was horrified and went out of his way to sort it out, including ringing them personally to apologise.
And the people who lost their seats in the renewal window when they thought the seat had been automatically renewed I got reinstated. There were usually a handful of those every window. And all those independent food stalls round the campus, that was my doing. And everything we did in the Ticketing Working Group to make Ticket Exchange more attractive, and make transferring tickets as simple as possible, which many people now benefit from.
I did that, not to feather my own nest, but to make the whole experience better for City fans, against the background of an executive team that seemingly wants the opposite.
Sadly it's human nature for some to give people in positions such as this stick. It's what I call a no win position, a bit like being a Union rep.