Aldi

nimrod said:
Weve done our grocery shopping there for about 6 years now.
I bought these party lights recently but we had to cancel the party so I decided to take them back for a credit, I couldnt find the receipt but they were Aldi's brand and still sealed in the box, perfectly re saleable, so I thought it would be ok.

I went into the store and straight to the cashier and explained, she asked me for a receipt and I told her I couldnt find it but could I have a store credit. She seemed grumpy and refused saying no receipt no refund. I was a bit miffed so asked to see the manager, she dials a number and a guy comes out of a room, so I (in a friendly way) explained again he said the same as her, anyway eventually I said look these are your brand of lights still sealed (shrink wrapped box) and its only $25 , he still refused.
I said look Ive been shopping here for 6 years spending on average $6000 a year and if you dont give me a refund you will lose a customer.
He said 'whatever' and walked off

I went home and emailed head office about this and a woman rang me that day, she said the guy shouldnt have said 'whatever' but without a receipt they wouldnt refund my $25 so sorry about that...

They have now lost a $6000 a year customer.
Im amazed that they can be so arsey about such a small sum and be happy to lose a regular customer to the competition.
I have spread the word about their non existent customer service, and I begrudge the $30,000 Ive spent in there.

Have they pissed anyone else off on here ?
Click to expand...

They upheld consumer law.
Good for them.
I stick receipts in a tin for all non food items.
 
I had a similar experience to the op, about 5 yrs ago now tho. Bought a jacket from Aldi, their brand & the zip failed. No receipt so no refund. I wrote them a strongly worded letter & long story short, they told me to go back, ask for the manager & get a refund. Which i did.
Sorry to hear they've changed
 
Never heard of it. Is it one of them places that will cash your paycheck as well?
Sounds like the Giant Tiger we have here.
What happened to CO-OP?
 
nimrod said:
Weve done our grocery shopping there for about 6 years now.
I bought these party lights recently but we had to cancel the party so I decided to take them back for a credit, I couldnt find the receipt but they were Aldi's brand and still sealed in the box, perfectly re saleable, so I thought it would be ok.

I went into the store and straight to the cashier and explained, she asked me for a receipt and I told her I couldnt find it but could I have a store credit. She seemed grumpy and refused saying no receipt no refund. I was a bit miffed so asked to see the manager, she dials a number and a guy comes out of a room, so I (in a friendly way) explained again he said the same as her, anyway eventually I said look these are your brand of lights still sealed (shrink wrapped box) and its only $25 , he still refused.
I said look Ive been shopping here for 6 years spending on average $6000 a year and if you dont give me a refund you will lose a customer.
He said 'whatever' and walked off

I went home and emailed head office about this and a woman rang me that day, she said the guy shouldnt have said 'whatever' but without a receipt they wouldnt refund my $25 so sorry about that...

They have now lost a $6000 a year customer.
Im amazed that they can be so arsey about such a small sum and be happy to lose a regular customer to the competition.
I have spread the word about their non existent customer service, and I begrudge the $30,000 Ive spent in there.

Have they pissed anyone else off on here ?
Click to expand...

Don't really think you should be getting much sympathy to be honest. You don't have a receipt so they're within their rights to say no refund. Old mate should have probably said it more tactfully but that doesn't detract from the point that you were technically in the wrong.

You complain about non-existent customer service, but that's the point of Aldi and part of their USP. You look at the number of staff they have per store versus Coles or Woolies, and you'll see how they can sell the products they do at the prices they do. A lack of customer service relative to those others stores is a result.

How much do you also value your time? You've had another trip to the store, probably wasted about 30 minutes of your time. Emailed head office, and had a call, which is probably another 15 minutes wasted time, and now posting on here and ringing up your mates to try and boycott. It's honestly not worth it for $25 especially as you lost the receipt and are technically in the wrong.
 
nimrod said:
You have Tigers in Beaverland ?
Click to expand...

ls.jpg


Giant Tiger. In all creepy neighbourhoods.
 
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