Anyone here work for BT?

[dickie davies]

Is it normal for them to be really shit at what they do?

I signed up for a new broadband/phone package and it's been a nightmare so far and my connection date isn't until tomorrow

In fact, is there any mobile or home phone providers that are any good?

My experiences with EE, Vodafone, Talk Talk and now BT leave me completely underwhelmed by communication service providers

 

[Dave Ewing's Back 'eader]

I had a problem with the landline the other week. Went onto BT's website, clicked the 'I've got a fault on my landline' button. Got an email saying how sorry they were and they would test the line immediately. There wasn't a fault on the line so it was, they told me, summat at their end. They expected to fix it by Monday. It was Wednesday when I initiated the call! They had it fixed by Saturday, which I thought was OK.

 

[bazbarrybazzer]

B T are shite, customer service is shocking, and so are their routers.

I work for Brother, support and set up printers and networks, the amount of calls we get from BT customers with wireless issues is unbelievable. Cancel now if you can.

Sky all the way.

 

[dickie davies]

B T are shite, customer service is shocking, and so are their routers.

I work for Brother, support and set up printers and networks, the amount of calls we get from BT customers with wireless issues is unbelievable. Cancel now if you can.

Sky all the way.

I've got £100 cash back through Quidco and £100 Sainsbury voucher, so I'll put up with them for 12 months, but this initial set up has been utterly shite

 

[stony]

We dumped them about 20 years ago and have never been back. It was understandable that their customer service was shit when they had a monopoly. You'd think they'd have improved it by now with all the competitors they have.

 

[aka blue jambo]

We dumped them about 20 years ago and have never been back. It was understandable that their customer service was shit when they had a monopoly. You'd think they'd have improved it by now with all the competitors they have.

that ties in with when I took the money and left :-)

 

[BigOscar]

Second year of university was spent trying to get BT to come round and fix our internet. Never happened. After about 20 hours of phone calls with different people telling us to turn the router off and on again, or change the microfilters, eventually they sent someone round. He came in, turned his laptop on, claimed the internet was working fine then left, walking away from us as we told him it clearly wasn't working, just completely ignoring us. We never got the internet working in the entire year we lived there and it took my incredibly zealous mate another 6 months of phonecalls to get BT to admit they were wrong and refund us our money for the year (which was pretty much worthless, given that we had to go an entire year of university using the fucking library and internet cafes).

BT have the single worst customer service department I have ever come across and I have vowed a never ending hatred of them ever since. Sky on the other hand are brilliant, you call them up and they answer the phone within a couple of minutes (not hours, like BT), the person then seems to have a record of your previous calls so doesn't ask you the exact same fucking questions, they offer to send replacements of everything with no fuss at all and failing that they send someone round who doesn't leave until it's fixed. Fuck you BT, I hope you go bankrupt.

 

[bazbarrybazzer]

Not a fan then? ^^^ ;)

Makes me laugh how on their new advert they advertise the new tool on the router that scans and maintains a wireless connection, ask yourself why they have this tool on board.

 

[Prestwich_Blue]

I moved to them recently and was dreading it, after a shocker of an experience when we moved 11 years ago (and I wasn't even a customer of theirs). I must admit it went according to plan but my experience was it's impossible to get anyone to take ownership of anything and I ended up contacting the CEO, who got it sorted within 24 hours.

Had it not been for the fact I got the package for half what Sky would have charged me for the equivalent then I wouldn't have bothered as Sky's customer service was generally spot on.

 

[peoffrey]

You get what you pay for. If Sky are better all round then it might be worth the extra £££ for simply good service. I'm online only with BT and it's generally alright.