Having just now read the entire thread from scratch I feel it's time to put my 2 h'pennys worth in. In the old days we turned up at the ground and paid on the turnstyle and when there was a really big game we queued. I queued for over 12 hours for a Wembley ticket for the Gillingham game, not a great system but I was grateful when I got one. And in those days the football was shite, we went because we were City fans not because the team were likely to win or even turn up. There was one season we didn't win a single away game and I went to nearly all of them.
Enough of the nostalgia. My gripe is tout sites. I couldn't get a ticket for Basel away last year and had already booked my flights and accomodation so just to see I checked the likes of viagogo etc. I went through four or five sites and found (if I wanted to pay through the nose) I could have bought around SIXTY tickets IN THE CITY SECTION. So 60 people had managed to get sought after tickets and were trying to flog them for several hundred pounds a go. And this wasn't an isolated occurence, I've checked several other sold out games with similar results. I believe there are touts who have season tickets and maximum points who buy every ticket to sell on for as much profit as possible. It would be easy for the club to find them, all they have to do is buy a ticket off a tout site, trace who it was sold to and ban the perpetrator from buying any more tickets.
And in case you're wondering, I did get a Basel ticket in the end by paying £100, it was the only way I could get one.