Just after a bit of advice please folks.
My Mrs works in the NHS and is really suffering at the moment, we have a lot going on at the moment so we are both a bit stressed out but what is going on at her work is making it massively worse for her and we don't know best way to approach it.
Basically her boss is a complete woman who is incompetent at her job but manages to pass down her failings to make it look like my Mrs fault. She is a shit manager, has no people skills and is abismal at her job. If it was the private sector she would have been shipped out ages ago!
Example - my Mrs did a presentation infron of her boss and 12 others last week, is was done exactly as per her boss instructions (she emailed her what to do). At the end of this presentation the head of department said it wasn't really what she wanted so my Mrs boss jumps up, walks over to her and infront of everyone starts banging and jabbing her finger on the table and asking why she did it wrong, if she didn't understand the instructions to ask, if she wasn't competent at job somebody else wil have to do these in future. My Mrs replied that it was done as per the emailed instructions and was talked down to again and told that she was basically not clever enough to understand the instruction. She said she felt completely humiliated infront of 12 other people, even the others in the room couldnt beleive what had just happened. I have read both and it is done exactly as it should be.
The boss constantly talks down to her, berates & humiliates her infront of colleagues when somthing is done 'incorrectly' yet it is generally her instructions that are incorrect, makes it awkward for her to have holiday (she is the only full timer in dept - the other 2 women do part time), makes it difficult for doctors & dentist appts.
The final straw (which I only found out a couple days ago) when my Dad died in June, my Mrs phoned in to work from my parents house the next day to say she wouldn't be in and why. Her boss then said to her 'have you seen the body - I've never been in that position before, was it cold?'
Because this woman is her boss we don't really know what to do as we fear that it could make her working life even more difficult. She loves her job, the dept she works in and is very good at what she does, but is hating working for this woman. The issue has already been raised with the head of department in May this year but it was seemingly brushed under the carpet as it would cause her hassle.
How should we approach this?