The service for a pint of beer before the game yesterday was an utter fucking shambles; once again. It was utterly farcical. The staff did not know what they were doing. It was like they'd been pulled off the street half an hour beforehand and told to get on with it. The 'supervisor' was taking his job title far too literally. He told me he wasn't allowed to muck in. Incredible, if true. Wherever I go in the ground, the problem is always similar.
The thing is, with some decent catering management and leadership these are problems that could be easily resolved. This would have the dual effect of getting people served more quickly and increasing catering revenue.
I cannot believe how appallingly run this part of the club's business is. It's like a throwback to the Swales' era, it's that shockingly bad.