City - a club who listen? CityView/Catering rant

City & Blue Brazil said:
No fosters lager on el3 block 304 but we could have Heineken which is even more of a rip off at £4.50 a pint , it's not the fault of the staff who I feel sorry for but the management of catering is apalling.
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Had a Fosters in the ground yesterday, fkn vile stuff, I'd rather drink water.

I'll stick to the more expensive Heineken, at least that is usually ok.
 
All tea/coffe crisps, pop, chocolate etc could be sold via vending machines that you see in leisure centres and the like. The bars should be just for beer and pies.
 
This thread does make me chuckle. This desire for a pint in those 15 minutes always baffles me it's as if the world will end for some if they do not get one.

You will survive without a pint of beer for 15 minutes and can then simply head for the nearest pub after the game.

Most people who drink at half time end up missing a lot of the game either waiting or having to go toilet throughout the second half.

Have a word with yourselves you'll be ok without the halftime one.

I'm a drinker too before anyone says just need to add some common sense to this scenario.
 
Anyone who buys food or drink at the ground is on too much money lol! I often wonder why people need to rush off and wallop a pint[or more for the beer monsters] down their neck in 15 minutes at half time myself,no way would i put myself through the stress of the argy bargy at the counters.Then as kiam06 rightly said you are off to the toilet in the second half.People are nuts lol!

To the guy with the relatives working there i think everyone knows the staff are mainly kids who get paid too little and do sympathise, but people get stressed and as usual it is poor front line staff who get it in the neck instead of the large corporation raking in the profits.
 
Scaring Europe to Death said:
I know this is beyond City’s control, but why can’t you take beer to your seat, like in Germany?

Forget the Singing Section. Why can’t we have a self-policing drinking section where you can be trusted to drink your beer without throwing your plastic glass?

They even sell beer in the aisles in the Bundesliga
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Thatchers lot encouraged the banning of it, no one since has the balls to challenge it - Watch Rugby games all the egg chucker lovers can stand with pints because they're 'civilised' & can hold their beer!

The fact you can't drink at your seat creates the demand at half time and pre game, fix this then problem solved.

Football fans still treated like thugs after 25+ years, can't stand, can't have a pint in view of the pitch - creates this chaos.

Though this is the catalyst to the problem, the club should be hardline with any franchisee paying poor contract terms & delivering poor service due to badly trained staff. Not the staffs fault, majority there just trying to earn a bit of desperately needed extra cash
 
BimboBob said:
I'm firmly on the side of those who wonder why bother at half time? Relax, go for a piss, chat to the others around you, plenty of time for beer after the game.
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Do not get me started on the toilets. The ones near aisle 325/324 CBL3 have had their paper towel dispensers near the sinks removed. They (MCFC) have had hand dryers fitted but at only one exit. So the ones washing their hands near the left hand exit have no means of drying their. Since by the time you push your way through to the right hand exit (where the dryers are) would mean by the time you got to them, either your hands would be dry or you would have missed Sterling's good goal. Complained at the Chelsea game but nothing has happened as yet.
 
JOGAMIGMOG said:
All tea/coffe crisps, pop, chocolate etc could be sold via vending machines that you see in leisure centres and the like. The bars should be just for beer and pies.
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Way too many people to use them, they'd be broken, and robbed, within. 10 minutes!
 
kiam06 said:
This thread does make me chuckle. This desire for a pint in those 15 minutes always baffles me it's as if the world will end for some if they do not get one.

You will survive without a pint of beer for 15 minutes and can then simply head for the nearest pub after the game.

Most people who drink at half time end up missing a lot of the game either waiting or having to go toilet throughout the second half.

Have a word with yourselves you'll be ok without the halftime one.

I'm a drinker too before anyone says just need to add some common sense to this scenario.
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I agree but putting my commercial head on, installing those multiple pour pumps, having one person pour and other person take the money and post office style queuing would probably mean people buying more before, HT and after the match so increasing revenue, as well as having beers poured before the HT whistle. Sometimes I walk past and its as though the outlets get taken by surprise that people might actually want something to eat and drink at HT.
 
I'd imagine a company pays to run our match day catering. Their income makes no difference to City. Could be wrong, though

The company running the catering outlets will pay a commission fee to the club, typically around 25% of net sales.
The catering operation at any stadium is complex to run, given that the non match operation is busy (Conferences,weddings parties etc) and every other week the match day operation by its very nature becomes extremely busy.
The different requirements of the two operations is stark, more staff, and complex stock and wastage issues being just two examples.
I am somewhat surprise that the club do not operate an in house catering operation, typically this type of operation will generate as a minimum 40% bottom line profit.

As an aside to those of you championing the multi beer dispensers, they are hugely expensive to install and massively unreliable, and yes I have tried to operate them in stadiums!
 
The catering is garbage. The time wasted with staff struggling to take money, use the till and give change is unbelievable. I'd have it working quickly and efficiently in a day with a Post Office / McDonalds style queueing system.
One or two people on the till the rest dispensing orders. IT REALLY ISN'T DIFFICULT.
 
The catering is garbage. I'd have it working quickly and efficiently in a day with a Post Office / McDonalds style queueing system.
One or two people on the till the rest dispensing orders. IT REALLY ISN'T DIFFICULT

Agreed a decent queuing system is a essential in making stadia catering operate efficiently.
The difficulty with the post office style systems is that a lot stadia safety officers will not allow them onto the concourses due to fire (Exit) regulations.
A solution to this issue is to have a queuing system that can be retracted into the concourse in the event of an emergency.
It is an expensive solution, but one that would pay for itself easily within half a dozen games, given the extra revenues (& profits) that would be generated.
 
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