City at it again!

I don't get why they close the top tiers. It can't cost them much more to open these. Maybe a few extra stewards and one or two staff for the food places(which they could leave closed if the want as level 3 has access to level 2. If the lower tiers look a bit empty then so what!
 
OK time to declare a vested interest - I have an MBA and a daughter doing Business and Marketing at University. There's a ton more to marketing than simply customer service, important as that is.

They'll certainly take customer complaints into account.

Its a brilliant degree for anyone who's interested (either MBA or Honours Degree).
 
Millwallawayveteran1988 said:
I don't get why they close the top tiers. It can't cost them much more to open these. Maybe a few extra stewards and one or two staff for the food places(which they could leave closed if the want as level 3 has access to level 2. If the lower tiers look a bit empty then so what!

I agree.

Why do the club so frequently make it DIFFICULT to actually attend a match!
 
can you imagine the uproar from some of the sarcastic tossers if in the next round of europe we only opened the top 2 tiers.

why can't we have that, then everyone has some upheaval.
 
Well personally I disagree in the main with the OP.

I applaud the club for attempting different ways of filling the stadium and improving the atmosphere.

IMO it is enjoyable watching a game from a different seat now and again, I watched the Aris game from front row in level 3 - not as good as my seat but enjoyable.

Unfortunately you can't please everyone all of the time, take a chill pill, there are more important things to get in a flap about.
 
Lordeffingham said:
Well, what ever became of learning from your mistakes?
I'm pretty pissed off with being dicked about on a regular basis as a result of the Clubs ideas regarding cup ties and ground management.

Had an almost identical experience once before and raised it with the Club, did'nt expect to have to revisit this area, but unfortunately looks like I'll have to.

Having paid for my villa tickets a couple of week or two ago, and bought my preferred season ticket seat E lvl 3, was suprised when going to the fulham match, to find a good friend from the seat behind mine, had been told when she tried to purchase her own season ticket seat for the Villa game, that unlike me, she couldn't, and that she'd have to relocate to either lvl 1 or lvl 2.

When she found out she'd been missled, she rang up and complained, as she like I doesn't particularly want to sit amongst total strangers.
Anyway, she was told that it was basically tough titty and the Club wasn't prepared to allow her to sit in her own seat.

I find this to be absurd, as whilst watching the Villa game from my seat, there were at least 10 empty seats nearby and her seat was vacant.

I then used the Official Site to buy my ticket for the Reading game, on Wednesday evening, and was relieved to find my seaon ticket seat was available for me to purchase. I was also very pleased to see the ticket prices were very reasonable and that the price was only £15.00, which I felt was good value and something the Club should be praised for.

I then discovered via this forum that it was the Clubs apparrent intention, to close both lvl 3 tiers, not for away fans, but for reasons I can only assume must be their expecting a very poor attendance?

I was a little confused and hoped that as I'd already booked and paid for my own seat, they maybe would have to allow those of us doing so to sit in the seat we had purchased.

Alas, today I recieved a text from the Club telling me to ring the ticket office and relocate to either lvl 1 or lvl 2. Now as on the last occasion this happened last year, the seat I got on lvl 1 was so poor that I didn't enjoy the game, and hated the view and perspective, I rang from work and after being on hold for over ten minutes, I eventually got through and explained that I had been told to ring to relocate, but that I didn't want a seat on lvl 1, was told I could have a seat on lvl 2, but was told I would have to pay a further £10.00.

I know I'll get the stop moaning brigade and those who don't see what my problem is, but when you go to the match on your own, as I do, feeling part of a good group of friends, sitting in close proximity, is part of the enjoyment of going to the game and in all honesty, though I accepted and paid the extra £10.00, it really did go against the grain, and I can certainly understand with a game like this and all the pissing about, plus the fact there's live TV coverage, why many others may choose to say 'fuck it', save £25.00 and watch it in the comfort of their own home.

Surely this sort of bad marketing, ticketing and organisational bullshit is at least one reason so many can't be arsed with all the midweek European and FA Cup games, and why our attendances have been a joke at times?

I don't know about expanding our capacity, maybe they should be looking at a ground share with Bury, because that seems all our Clubs Organisers and ticketing agents are capable of dealing with efficiently.

Something somewhere is going very wrong.

However

I'm with yer on this one Milud. I am right royally pissed off with this constant closure of CBL3. An' yer dead right about the total strangers. Level Two, until yer 'ave the total strangers by the throat, remind me of the folk yer meet on the London Underground - deaf mutes.

I shall buy me ticket for the Reading game tomorrow for L2 and I suspect that the demand will increase to the point of opening Level 3, and someone will have the joy of my view from God's little acre in 323.

Sometimes I wonder how we get eleven on the pitch at kick-off.
 
Millwallawayveteran1988 said:
I don't get why they close the top tiers. It can't cost them much more to open these. Maybe a few extra stewards and one or two staff for the food places(which they could leave closed if the want as level 3 has access to level 2. If the lower tiers look a bit empty then so what!

Precisely the point.

City beat Aston Villa and Reading beat Everton away.

All of a sudden there's a huge demand for tickets.

Marketing people have to consider all possibilities.
 
Soulboy said:
Millwallawayveteran1988 said:
I don't get why they close the top tiers. It can't cost them much more to open these. Maybe a few extra stewards and one or two staff for the food places(which they could leave closed if the want as level 3 has access to level 2. If the lower tiers look a bit empty then so what!

I agree.

Why do the club so frequently make it DIFFICULT to actually attend a match!


FFS its simple and easy ...<br /><br />-- Fri Mar 04, 2011 5:53 pm --<br /><br />
Rammy Blue said:
Well personally I disagree in the main with the OP.

I applaud the club for attempting different ways of filling the stadium and improving the atmosphere.

IMO it is enjoyable watching a game from a different seat now and again, I watched the Aris game from front row in level 3 - not as good as my seat but enjoyable.

Unfortunately you can't please everyone all of the time, take a chill pill, there are more important things to get in a flap about.

Yeah I agree. Brill stadium and different atmospheres in different places.
 
City need to wise up if they want more bums on seats. Making it too hard and too expensive and just ignoring the small crowds while spending fortunes on snazzy advertising clearly aint working. It aint rocket science ffs. Sort it out. After all pissing off your best customers i.e. the existing ones really ought to be a priority. Customer retention then customer acquisition. Doh.
 

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