Glasgow Man City
Well-Known Member
I wouldn't have written into the paper, but I can see the guy's point. City have for the past 10 years at least had a slick merchandise department, now they have franchised it out and, to put it bluntly, it's gone to shit.
I ordered the top on the day of release & got it on Wednesday - when I phoned up to see what was happening, I was just told "well, it was sent by Royal Mail so we can't track it" - this for the same cost of delivery that we used to pay when it was the tracked courier delivery. I phoned today about the home top, and was told to guarantee delivery on launch day you have to choose express delivery at an added cost.
Add to this the fact that my online account isn't working for the shop & when I spoke to customer services today, there answer to that was "yeah - we're having some problems with it, and we don't know when it'll be fixed so you'll just have to wait" and I can see why the guy is pissed off with the new franchised merchandising department.
I ordered the top on the day of release & got it on Wednesday - when I phoned up to see what was happening, I was just told "well, it was sent by Royal Mail so we can't track it" - this for the same cost of delivery that we used to pay when it was the tracked courier delivery. I phoned today about the home top, and was told to guarantee delivery on launch day you have to choose express delivery at an added cost.
Add to this the fact that my online account isn't working for the shop & when I spoke to customer services today, there answer to that was "yeah - we're having some problems with it, and we don't know when it'll be fixed so you'll just have to wait" and I can see why the guy is pissed off with the new franchised merchandising department.