City not answering the phone

[Bluesince1979]

And here lies the answer about the club’s strategy and priorities ..,.

100% . I keep getting messages about buying parking tickets.

 

[jrb]

Lighten up a bit mate. I’ve been going to watch City since I was 5 and this is our greatest era. Yes customer services is piss poor but it’s still great so see City win 5 nil in consecutive games. I couldn’t care less if the CFG value me.

Also, I refer to us as City but there’s people been calling us Man City for decades. After all, “we fight to the end” and “with an M, an Aan N” in case you don’t believe me.

Of course people who defer are entitled to their opinion like I’m entitled to respond to them. I made that point clear so I’m not sure why you are confused about it.

Some of us can criticise failings and also recognise positives including:
-City providing a customer service team at Wembley to help fans.
- free flights to Porto for the Champs League final.
- the installation of rail seats
- thenpurchase of Jack Grealish and countless top quality players over the years.
- inviting members of supporters clubs to the CFA before the Norwich game to thank them for their efforts during the pandemic.

Much of that is true. Only somebody arguing otherwise would be fishing and looking for an argument with you.

So why after over a decade, and billions spent on the team, infastructure, recruitment on and off the pitch, including some of the best, brightest and most talented brains in (football) business, can't Manchester City Football Club operate a proper and efficient ticket office and supporter services?

If the people running the club had thrown as much money, time and effort at the ticket office and supporter services, as they have done at the corporate side of the club, we'd have the best and most efficient ticket office and suppoter services in football.

 

[Tim of the Oak]

Much of that is true. Only somebody arguing otherwise would be fishing and looking for an argument with you.

So why after over a decade, and billions spent on the team, infastructure, recruitment on, and 'off' the pitch, including some of the best, brightest and most talented brains in (football) business, can't Manchester City Football club operate a proper and efficient ticket office and supporter services?

If the people running the club had thrown as much money, time and effort at the ticket office and supporter services, as they have done at the corporate side of the club, we'd have the best and most efficient ticket office and suppoter services in football.

I agree JRB.

 

[bobbyowenquiff]

Lighten up a bit mate. I’ve been going to watch City since I was 5 and this is our greatest era. Yes customer services is piss poor but it’s still great so see City win 5 nil in consecutive games. I couldn’t care less if the CFG value me.

Also, I refer to us as City but there’s people been calling us Man City for decades. After all, “we fight to the end” and “with an M, an Aan N” in case you don’t believe me.

Of course people who defer are entitled to their opinion like I’m entitled to respond to them. I made that point clear so I’m not sure why you are confused about it.

Some of us can criticise failings and also recognise positives including:
-City providing a customer service team at Wembley to help fans.
- free flights to Porto for the Champs League final.
- the installation of rail seats
- thenpurchase of Jack Grealish and countless top quality players over the years.
- inviting members of supporters clubs to the CFA before the Norwich game to thank them for their efforts during the pandemic.

Well said. Nothing wrong with some balance and context. There is no doubt that our customer services/ ticketing is a major problem. Personally I think most of our issues stem from the website we installed a few years back. If we had a fantastic website then the pressure on the phones would be much reduced. It's an important area but lots of other things at City are world-class. The Academy, our community work, the women's team, the investment in our city, etc etc. Criticism is fine but there needs to be more balance.

 

[Lavinda Past]

Well said. Nothing wrong with some balance and context. There is no doubt that our customer services/ ticketing is a major problem. Personally I think most of our issues stem from the website we installed a few years back. If we had a fantastic website then the pressure on the phones would be much reduced. It's an important area but lots of other things at City are world-class. The Academy, our community work, the women's team, the investment in our city, etc etc. Criticism is fine but there needs to be more balance.

As I keep saying... it's the very basics of getting bums on seats efficiently that they're getting wrong.
The simple fact that this mess was allowed to happen demonstrates a lack of customer focus.
That's what I'm trying to get across, that's what needs sorting, preferably by someone at the top of the shop.

 

[bobbyowenquiff]

As I keep saying... it's the very basics of getting bums on seats efficiently that they're getting wrong.
The simple fact that this mess was allowed to happen demonstrates a lack of customer focus.
That's what I'm trying to get across, that's what needs sorting, preferably by someone at the top of the shop.

I don't disagree. It's not rocket science. I don't know anyone in that area of the club but, looking from outside,it feels like City have a structural problem in the whole comms/customer service area. For example we seem slow to react to situations. Just sending a simple message saying: "We are sorry for the chaos and trying to fix it etc etc" would help. I get the impression that the decision-making process at City is very cumbersome, perhaps because everything has to be signed off by someone at the top and there is not much delegation. I think the same is true on the media comms side as well. We don't seem to be very proactive in these areas.

 

[didsburyblu]

So basically it seems the answer is to email city stating your interested in tunnel club membership and low and behold they will find a member of staff to call you straight back and that's when you tell them if they can sort out...... Insert your issue as appropriate.... You will consider their overpriced offer

 

[bugsyblue]

Brexit. Welcome to the new world

 

[gordondaviesmoustache]

That muzak they play makes me lose the will to live within about six minutes.

 

[BlueFurn]

That muzak they play makes me lose the will to live within about six minutes.

You must have the patience of a saint....