City not answering the phone

bluesmith said:
Are you trying to change card details within the ticket scheme part? If so try adding a new card in the credit card section and then updating to the already added card within ticket scheme.
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This appeared to work for me last night. I noticed that the expiry date on my card was wrong - the girl who took my details down over the phone when I was relocating my SC back in June must’ve inputted it incorrectly when she was sorting out the cup schemes for me - so I added the same card with the correct expiry date and it looks like it updated ok. Proof will be in the pudding when they try to take money for my Leipzig ticket!
 
To everyone.

When you finally get through to the ticket office or supporter services after waiting an hour on the phone, please be nice to the staff.

It's not their fault the directors and managers at City are fucking clueless.

The staff on the frontline are doing their best, and have been put in an intorable position. Please remember that.

"I just called to say I love you."(and City)

 
I'm plucking up the resolve to try and sort my DD out with them as my daughter, now qualified and working, wants to pay for her own. Tried before season started but when I did get through I was told there was an issue with the DD system. Rather than tempt fate of a complete cock up of mine and my daughters accounts I left it. She tried to call a couple of times but was kept hanging on and was cut off like others. Think I may need a stiff drink to strengthen the resolve.

However on a good note. Their commercial team is in full swing. Had two or three calls about corporate hospitality already. And that's on the back of attended once when I took said daughter and family for her 21st a couple of years ago.
 
91:23 said:
I'm plucking up the resolve to try and sort my DD out with them as my daughter, now qualified and working, wants to pay for her own. Tried before season started but when I did get through I was told there was an issue with the DD system. Rather than tempt fate of a complete cock up of mine and my daughters accounts I left it. She tried to call a couple of times but was kept hanging on and was cut off like others. Think I may need a stiff drink to strengthen the resolve.

However on a good note. Their commercial team is in full swing. Had two or three calls about corporate hospitality already. And that's on the back of attended once when I took said daughter and family for her 21st a couple of years ago.
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Good luck, I was on for over 90 mins this morning as my tickets for the woman's game tonight would't load. Fingers crossed I will get in tonight.
 
91:23 said:
I'm plucking up the resolve to try and sort my DD out with them as my daughter, now qualified and working, wants to pay for her own. Tried before season started but when I did get through I was told there was an issue with the DD system. Rather than tempt fate of a complete cock up of mine and my daughters accounts I left it. She tried to call a couple of times but was kept hanging on and was cut off like others. Think I may need a stiff drink to strengthen the resolve.

However on a good note. Their commercial team is in full swing. Had two or three calls about corporate hospitality already. And that's on the back of attended once when I took said daughter and family for her 21st a couple of years ago.
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And here lies the answer about the club’s strategy and priorities ..,.
 
Could be a hired rag in the office having a laugh. We'd all do the same if it was vice versa. Annoying all the same to the person on the end of the line.
 
roubaixtuesday said:
Anyone tried contacting the club in the last couple of days?

I've got an issue with my Cityzens account, spent an hour on hold yesterday, another 30 minutes today. No-ones answering.

Incredibly poor service, very frustrating.
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This seems to be the case all the time now.

Back in May I got a ticket for the final Prem game against Everton but then had to isolate because of COVID, I tried to inform to the club and ask for a refund and was on hold for 90 minutes the first call and when I got to the front of the queue I was cut off, so tried again and was on hold for 100 minutes the second time.

I could have got the bus to Town from Wythenshawe, walked from Town to the Etihad, spoken to the ticket office, got my refund, then walked back to Town and got the bus from Town to Wythenshawe in the time I spent on those calls.

From speaking to mates and family, and reading posts on here, this seems to be the regular customer service that City now provide.

You will get quicker and sometimes more accurate advise from this thread than trying to phone City.
 
I have been trying to get through for some time. I need to upgrade my wife’s ticket for RB Leipzig from Senior to Adult as my son is coming in her place. It has never been much of a problem in the past.

It can’t be done online as it involves a ticket upgrade and there is no indication from the phone all that anything is happening. I was on for two hours a week or so back with no reply nor any indication of the queue length. I tried again today but the music stopped after 25 minutes and the line seemed dead although the time clock on my phone continued to advance.

Is there anything that can be done? My son has booked his train ticket from London and I have a hotel room booked without any indication of how he will get into the match.
 
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