Club site "picking fee"

[blue44]

Sounds like it. It makes sense if it's something like Tesco, where someone has to basically do a whole shop for you. But it pisses me off when people want extra money for essentially doing what the job is that you're paying them for in the first place. It'd be like the physical shop adding on a shelf-stacking fee or a cashier fee. That's what the price of the thing is supposed to cover in the first place. If it doesn't just put the price up.

Why stop there? How about a loading into the van fee? Stopping off for petrol fee? Doorbell ringing fee? Throwing it over the fence fee?

bloody hell
they could add one on for your neighbour taking your parcel in for safe keeping too,if you're not in when they deliver !

 

[Citizen of Legoland]

I noticed this the other day while buying something,in the end i didn't buy it
there was a time too, if you spent £50 to £75 ,you got free delivery,that seems to have gone.

Yep, noticed it too on my last order.

You don't even get free returns either, as far as I can tell. There is a returns portal which says you can print off a label but as the portal wouldn't work for me I don't know if this was pre-paid or not. Most returns portals I use elsewhere offer this but the City FAQs suggest the customer pays so it's not really a returns portal, it's just a label printer. I paid £5 to return 2 items worth £15. Doesn't attract me to use it again, especially when those items were just poorly sized (a medium too small and a large too big).

 

[Northerndave]

So basically, Kitbag are charging us £1.99 for some grunt to do his job and 'pick' the item in the warehouse?

I might try getting a £2 reduction in my shopping best time I'm at the till in Sainsbury's as I've picked my own stuff off the shelves.

 

[Mike Cledford]

I got my grandson the outgoing strip which are reduced at the end of the season. I don't think l was charged a picking fee about six weeks ago but would be furious if l paid for it unwittingly.
On Amazon there are lots of City goods where p and p only cost £1.95.
Imagine if all those billions of Amazon orders had similar picking fee?
Not good City.

 

[Uwe Already]

Same issue here - I'd buy loads of tat but for the fact P&P doubles the price, it just encourages people to buy elsewhere. The amount of stuff I get from Amazon thanks to free next day delivery needs curbing (I know I pay for prime so not exactly free, but not an additional cost).

For the centenary shirt I brought direct from Puma with free delivery & a 10% discount. This year I did an Ali Express and got a snide 3rd shirt for £12.29 also with free delivery.

As a supporter I'd prefer to buy from City but the addition of the "handling fee" means its a no from me.

Last paid P & P in 2017 (birthday pressies), since then my only club shop order was a couple of tees from April 2020 - when they offered free delivery, which tells a story.

Hope the club are reading this!

 

[citymad]

What next, an 'Admin fee' ?

Or "a stop to have a piss or coffee" fee.

 

[SilvaLining21]

Kitbag will no longer be handling the club store/website from the end of the month. All of the stock has been moved from the warehouse. Unsure if Puma are going to be taking over or if the club are doing it themselves.

Hopefully it'll get rid of the high shipping fees and the picking fee so if you can hold off for a week or so then you might save some money.

 

[Eccles Blue]

Kitbag will no longer be handling the club store/website from the end of the month. All of the stock has been moved from the warehouse. Unsure if Puma are going to be taking over or if the club are doing it themselves.

Hopefully it'll get rid of the high shipping fees and the picking fee so if you can hold off for a week or so then you might save some money.

What about the people who work in the shop? Will they still have a job? I hope they have been guaranteed a job by Puma.
They have always been helpful and professional with me when I’ve bought from the shop. Never bought online so can’t comment about that.

 

[Stiff Little Wingers]

surely these issues should be raised forthwith through the City Matters reps? I dislike the rampant commercialism exploiting our own fans

 

[blueparrot]

surely these issues should be raised forthwith through the City Matters reps? I dislike the rampant commercialism exploiting our own fans

Sounds like it's kitbag policy not City, and sounds like we won't be using kitbag in the future so lets see who takes over and their policy. Maybe as it's quite a new thing Kitbag are filling their boots before losing the contract.