No reply at all to my complaint yet.
EDIT...just checked email.
This was BBC reply:
Thanks for getting in touch with us.I’ve looked into this issue with my colleagues at BBC Sport and after further investigation we have found that the picture which was sourced from the Press Association had the name “Bertie” added in error without the due diligence we would normally expect from any level of BBC journalism and output following the name appearing on Twitter underneath the picture from the BBC Sport account. Originally, our editor thought that ‘Bertie’ came from our picture source.
After internal discussions, we are satisfied that there was no malice intended towards the individual pictured, or to City fans in general.
We accept that this was a sloppy error and fell well below the journalistic standards the audience rightly expects from the BBC.
We apologise again for any offence caused.
Kind regards
Katherine Tsang
Deputy Complaints ManagerBBC Audience Services
http://www.bbc.co.uk/complaints