Apologising in writing is the generic email everyone has had.
It's bollocks
Well if everyone has had this email then it would be a generic response as you call it. I don't think I've seen this letter posted on any of the 66 and counting pages of this thread, so I naturally assumed I had received something that may have been news to most on here.
By the way this email was not an apology from Vicky. Far from it. Finally, if that's your version of ' bollocks' well it certainly isn't mine.