Cup scheme ticket transfer

Beaker said:
Ok maybe I phrased that last question wrong. What I’m actually intrigued to know is are the club finally acknowledging that mistakes have been made and over the course of time they are going to address the issues and put things right.
You are quite right however the way the club have behaved in recent months has made me bitter.
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I genuinely believe they are trying to sort it out - and admit it's a mess!
 
CC1 said:
I genuinely believe they are trying to sort it out - and admit it's a mess!
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I think though they'd earn a lot more respect if they came out and held their hands up and admitted they got it wrong and are working hard to put it right. Hopefully that's what we will get tomorrow as opposed to a simple announcement that you can now transfer cup tickets but no apology or acknowledgement of the multitude of issues people have encountered.
We all make mistakes and in hindsight wish we hadn't always done what we've done and just a few words to acknowledge that would in my view go a long way to calming a lot of supporters who currently feel like their issues are just falling on deaf ears
 
Prestwich_Blue said:
I agree it's ridiculous to leave seats empty when you now have the opportunity to transfer them at the touch of a button.

The club does have a rationale for this particular decision, which I've detailed in the Ticket Exchange thread. But it doesn't meet their stated aim of encouraging and rewarding attendance. So they need to think how they operate the cup schemes while rewarding attendance & at the same time being more flexible about transferring tickets.

It can be done & I will be bringing it up.
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I can see you are fighting hard and sure we all appreciate it. But you have got to admit that given the farce on ticketing , supporter services , etc etc something major has gone seriously wrong inside the Club. Supporters deserve better.
It is not who is to blame, but what can be done to correct…..but that will only happen if someone is listening.
 
CC1 said:
And you know this how? I would have thought it was a decision made by the club to ensure we were in the super league as part of the top clubs. If it had gone ahead & we had not agreed to join, we would have been well left behind. Rightly or wrongly we had to go with the flow like the other top clubs
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I'd rather be left behind with our principles than join up to the Super League.
 
youngbob said:
I'd rather be left behind with our principles than join up to the Super League.
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Nah I want to City to be in the top tier. I'm enjoying this period of dominance and looking back to the dark days when we were just an ordinary club - our principles were no better. We need to be considered as one of the top European clubs and that might mean getting involved in the change
 
Tim of the Oak said:
CC1 has been advised that the friends and family option will be operational tomorrow.
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Thanks but will be too late for me to sort. Should have had the system sorted before start of season and not used us to iron out issues. Fans should have consulted properly instead of organising edible coffee cups, blocking off roads and causing huge problems for many people
 
Eds said:
Thanks but will be too late for me to sort. Should have had the system sorted before start of season and not used us to iron out issues. Fans should have consulted properly instead of organising edible coffee cups, blocking off roads and causing huge problems for many people
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I agree with all you say but it’s better late than never. If most people really want to go to this game, then they will find a way
 
Did anyone manage to get in using a ticket downloaded to a second phone? I saw a few on here saying they had downloaded season card to more than one phone My lad can't go so hoping I can just download his Leipzig ticket to his brother's phone.
 
I think City should start with the basics of transferring the ticket I've bought to my phone, before moving on to advanced levels of science letting you transfer it off your phone to others.
Alan Turing couldn't sort city's systems out!
 
blueday said:
Did anyone manage to get in using a ticket downloaded to a second phone? I saw a few on here saying they had downloaded season card to more than one phone My lad can't go so hoping I can just download his Leipzig ticket to his brother's phone.
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Iv had to delete the ticket from my wallet to enable my sister to put it on hers.
The poor girl is trying to transfer her husband’s 2 tickets out for Wednesday and Saturday to her youngest too , all without ever going into the city website previously.
 
Eds said:
So when's the announcement?
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Isn't the phrase 'in due course'.

Although I'm yet to be directly effected by the chaos apart from 'bleeping' issues getting in (although I'm still waiting for Wycombe monies to be taken and know where I'll be in the ground), I have little faith in the club delivering timeously on anything at the moment.

We SHOULD have been on the ball enough to identify the issues and deal with them or at least the obvious apparent ones such as the crap website during the extended Covid break.

Gone on a moan again, I only intended posting the first line of my post too.
 
not sure i can be arsed to travel miles on a tight schedule, with the fear i am going to queue to get in, and my ticket is not going to work, payment has been taken but no update on the phone, and no communication, City are sucking all the joy out of actually going, enjoyment should be stress free, this is the opposite, absolute chore.
 
Alcatraz said:
I can see you are fighting hard and sure we all appreciate it. But you have got to admit that given the farce on ticketing , supporter services , etc etc something major has gone seriously wrong inside the Club. Supporters deserve better.
It is not who is to blame, but what can be done to correct…..but that will only happen if someone is listening.
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Absolutely it has. Too many major changes, not enough thought given to how those would be implemented and the impact on staff and fans. As you say, it now matters more how they're going to put things right. My objective, as a fan representative, is to try to ensure the club is as slick in its off-field customer-facing operations as it is on the field.

I believe Danny Wilson does care and I've had a good conversation with our new COO, who I also believe does care about the quality of service. The problem is how much latitude or freedom of action they have. Ultimately it's our CEO who is responsible for setting the standards and ensuring they are met.

And, yet again, at a time when the barely adequate customer service we had pre-Covid now seems like some sort of gold standard of customer interaction, he's the invisible man. He needs to get his head out of his arse, hand CFG over to someone else, temporarily at least, and focus 100% on City.
 
Cup scheme ticket transfer now open according to the email just gone out to all supporters plus an apology to all for the issues faced recently from Danny Wilson, let’s hope it’s more than just words and overall CS improves.
 
this is great...but...

i've just transferred my ticket to my mate (who is already going and has an e-ticket) to allow him to scan in his mate and it's saying 'this item cannot be saved on this device'

any thoughts guys?
 
es1 said:
this is great...but...

i've just transferred my ticket to my mate (who is already going and has an e-ticket) to allow him to scan in his mate and it's saying 'this item cannot be saved on this device'

any thoughts guys?
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For the benefit of other posters who might face the same issue, the solution was to set the default browser to Google Chrome
 
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