Typical. The gatekeeping approach which leads to bigger problems long term as they don't fix a problem so get hundreds of people asking.I emailed the club and asked them when the next criteria would be announced for the Dortmund game, here’s their ‘helpful’ response ..
“Ticket information and criteria for away games is released approximately 3-4 weeks prior to the date of the game.
There is strict criteria in place for away fixtures whereby to qualify to purchase tickets you must be a Season Ticket holder with the qualifying amount of ticket points.
If you are not a Seasoncard holder with the qualifying points, unfortunately you will not be able to purchase away tickets unless the criteria reaches Cityzens Matchday members or general sale.”