1. Additional and fully trained ticket office and customer service staff based at the Etihad Campus. A purpose built, state of the art call centre on the Etihad Campus. End the out sourced calls to a call centre in......
2. An email department.
3. A live chat department.
4. The ticket office open every day from 9am-6pm Monday to Saturday, 10am-4pm on Sunday, with a minimum of windows open constantly.
5. A dedicated department to deal with supporter complaints and grievances.
6. 2 separate websites. 1 for everyday City news and features. The other for match tickets.
7. A total revamp of the separate ticket website to make it easier and clearer to buy tickets for individual fans, groups of fans(mates), families(bundles), etc.
8. Monthly updates on the OS via City Matters onp erformance targets(met), on-going issues, positive changes, etc.
9. Monthly meetings with groups of fans for a minimum of 12 months to discuss and get feedback on the ticket office and customer service improvements or on-going failures.
10. The end result. The fans will be happier. The club will sell more tickets and get more matchday revenue.