Still not got my ticket in my wallet. Or an email from City to download my ticket. Got to go to the ticket office again this morning. Not going to the ticket office tonight. It will be a nightmare. If the thicket office can't sort my ticket out this morning, I'm asking for a refund.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
Email from City about ticket frustrations
- Thread starter Brightwell Bros.
- Start date
Prophet of Doom
Well-Known Member
- Joined
- 1 Mar 2007
- Messages
- 1,323
An absolute cockup which has obviously got senior figures at the club concerned cause they will have noticed we have lost 3000 supporters at every home game so far.
Whether it’s down to Covid or the ticket fiasco the home attendances for our first 5 games ( up to Wycombe ) are very concerning.
Somebody at City should be getting strung up by their balls over it !
Whether it’s down to Covid or the ticket fiasco the home attendances for our first 5 games ( up to Wycombe ) are very concerning.
Somebody at City should be getting strung up by their balls over it !
Invisible Man's Bandage
Well-Known Member
- Joined
- 4 Sep 2020
- Messages
- 2,631
- Team supported
- Manchester City
So Lisa Eaton isn’t in the firing line then?An absolute cockup which has obviously got senior figures at the club concerned cause they will have noticed we have lost 3000 supporters at every home game so far.
Whether it’s down to Covid or the ticket fiasco the home attendances for our first 5 games ( up to Wycombe ) are very concerning.
Somebody at City should be getting strung up by their balls over it !
Johnny Mars Bar
Well-Known Member
I laughed when I read that email.
Wiffle waffle nonsense, just enough promise to placate the angry mob but not enough commitment to mean they’ll actually do anything.
Vary carefully worded by City’s comms dept.
The happy clappers will lap it up of course.
Wiffle waffle nonsense, just enough promise to placate the angry mob but not enough commitment to mean they’ll actually do anything.
Vary carefully worded by City’s comms dept.
The happy clappers will lap it up of course.
Otamendi's Beard
Well-Known Member
- Joined
- 11 Jul 2007
- Messages
- 3,709
Has anyone been able to print a ticket yet? I have mine on my phone but need to print my dad's.
When I press print tickets on my online account it loads a pop up and says it's done, but there's no sign of any ticket.
When I press print tickets on my online account it loads a pop up and says it's done, but there's no sign of any ticket.
For all the frustration shown on here & social media ,have people actually complained directly to him or other people at the club,if so what was the response ?
It seems City have made a right clock up over this
It's ok have edible coffee cups but know point if you cant get a ticket to get in the ground
It seems City have made a right clock up over this
It's ok have edible coffee cups but know point if you cant get a ticket to get in the ground
I think you then get an email with the ticket attached..Has anyone been able to print a ticket yet? I have mine on my phone but need to print my dad's.
When I press print tickets on my online account it loads a pop up and says it's done, but there's no sign of any ticket.
Otamendi's Beard
Well-Known Member
- Joined
- 11 Jul 2007
- Messages
- 3,709
Thanks. I thought that was the case but it says it takes a few mins - but I clicked that an hour ago.I think you then get an email with the ticket attached..
Maybe I need to be more patient.
Did you not receive his email?For all the frustration shown on here & social media ,have people actually complained directly to him or other people at the club,if so what was the response ?
It seems City have made a right clock up over this
It's ok have edible coffee cups but know point if you cant get a ticket to get in the ground
This should be sent as a memo to City Matters and asked to be put in front of the decision makers and request feedback.1. Additional and fully trained ticket office and customer service staff based at the Etihad Campus. A purpose built, state of the art call centre on the Etihad Campus. End the out sourced calls to a call centre in......
2. An email department.
3. A live chat department.
4. The ticket office open every day from 9am-6pm Monday to Saturday, 10am-4pm on Sunday, with a minimum of windows open constantly.
5. A dedicated department to deal with supporter complaints and grievances.
6. 2 separate websites. 1 for everyday City news and features. The other for match tickets.
7. A total revamp of the separate ticket website to make it easier and clearer to buy tickets for individual fans, groups of fans(mates), families(bundles), etc.
8. Monthly updates on the OS via City Matters onp erformance targets(met), on-going issues, positive changes, etc.
9. Monthly meetings with groups of fans for a minimum of 12 months to discuss and get feedback on the ticket office and customer service improvements or on-going failures.
10. The end result. The fans will be happier. The club will sell more tickets and get more matchday revenue.