This is also my first post - I sit in 2nd tier of the the East Stand and the Family stand is just an embarrassment - I have no problem with young kids coming to the game and encouraging families attending. But it strikes me loads of them are not that interested, coming late, leaving early, constantly in and out to the shops/food outlets and quite often not turning up at all.
City need to get more savvy about their PR - if we want to grow our name nationally and internationally to increase the revenue. Most TV action is centred on the two goalmouths so at the moment what most people see is either a stand with zero-atmosphere and loads of empty seats (particularly in the last 15 minutes) or the away fans behind the other goal.
To me the family stand is one of the main reasons the atmoshere is so poor at the ground - I really think they should be relocated up to the 3rd tier where they can come & go as they please without spoiling the atmosphere for everyone else.
On another point, as we are moving to selling out many of our games does the club have a simple system to allow season ticket holders to sell on their tickets when they can't attend? I know Arsenal have a good scheme. We need to address the empty seats issue - it is an embarrassment and it needs to be sorted out.