I think Mancini tapped into the fan base very well, as can be seen on here, and his charisma along with us chasing down the Rags and toppling Fergie. The chase was something to unify the fans and winning our "firsts" of everything for so many years brought the crowd together, our European journeys and picking up the Poznan, the Neil Young tribute run in the cup, the night against Hamburg, all those things combined created a surge and a strongly unified fan base. Like I said previously it's the Del Boy conundrum from Only Fools, the chase was the fun and engaging part.
Now after several years of Pellegrini and Soriano & co. doing a number of things without real consultation, moving people out of seats, poor pricing strategies at times which have pissed off fans and even though they are later remedied it's too late for some. Leaving early is an easy excuse now, and once it becomes the norm it's difficult to change. The home fortress has long gone, and seeing us lose time after time at home in the past couple of seasons makes it easy for people to leave.
The club can probably come up with all sorts of punitive measures, but fundamentally I think Pep could really do a lot, but he has to show he's actually understanding what the club and fans are which I don't think he does at the moment. I think we admire Pep but there isn't that connection because he hasn't tapped into what makes us tick. He still talks in press conferences about other clubs having more history and we're not on the same level in his eyes, well I think he needs to start releasing carefully considered soundbites to really tap into the fanbase.
Bar going down the route of punishing people for missing too many matches, or leaving early, I think Pep needs to stir something up and the club needs to rally behind it.
Whatever we decide, last night can't be allowed to stay the norm anymore. It has to change and people have to make more effort.