Gas & Electricity

Mid March I was offered E-on next online v13 @ 132pm. Currently pay £71. Just renewed and that one has been replaced by v14 @ £171pm. A hundred pound per month increase.

Slimy fucking twats.
 
LangleyBlue1970 said:
Mid March I was offered E-on next online v13 @ 132pm. Currently pay £71. Just renewed and that one has been replaced by v14 @ £171pm. A hundred pound per month increase.

Slimy fucking twats.
Click to expand...
I may be wrong, but I'm reasonably certain that most of that is not going straight into their pockets. It's more to do with a global energy supply issue than profiteering.
 
Since our energy company went bust we have had nothing but hassle out of EDF,, for months they kept claiming our smart meter isn't talking to them.

Anyway, they sent a demand that we increase our payments to £380 a month, the wife spent 4 hours on the phone with them yesterday, it turns out they seem to think we have a day/night system, the house did have one 15 years ago but we ripped them out and modernised and it has never been a problem with any other energy company until now, they pretty much accused the wife of lying about her not having a second reading on the meter.

I would suggest by the time she has finished with them they will regret implying she was a liar lol
 
bluealf said:
Since our energy company went bust we have had nothing but hassle out of EDF,, for months they kept claiming our smart meter isn't talking to them.

Anyway, they sent a demand that we increase our payments to £380 a month, the wife spent 4 hours on the phone with them yesterday, it turns out they seem to think we have a day/night system, the house did have one 15 years ago but we ripped them out and modernised and it has never been a problem with any other energy company until now, they pretty much accused the wife of lying about her not having a second reading on the meter.

I would suggest by the time she has finished with them they will regret implying she was a liar lol
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When I submitted a reading to EDF a few years ago, I stupidly got the decimal point in the wrong place. As such, they suggested I set my monthly DD to some crazy level and the estimated use was that of a small country.

Now you would think that this would be simple to sort out. One phone call, we’d laugh at how stupid I’d been and all would be OK.

Au contraire, Rodney. It took multiple phone calls and an escalating series of e-mails before they’d believe me. Despite me sending them photos to show the real reading.

It was my fault, but the error was obvious. To me, it demonstrates how far companies have fallen in terms of listening to what you are saying and how stupid some of the people they employ are.
 
RobMCFC said:
When I submitted a reading to EDF a few years ago, I stupidly got the decimal point in the wrong place. As such, they suggested I set my monthly DD to some crazy level and the estimated use was that of a small country.

Now you would think that this would be simple to sort out. One phone call, we’d laugh at how stupid I’d been and all would be OK.

Au contraire, Rodney. It took multiple phone calls and an escalating series of e-mails before they’d believe me. Despite me sending them photos to show the real reading.

It was my fault, but the error was obvious. To me, it demonstrates how far companies have fallen in terms of listening to what you are saying and how stupid some of the people they employ are.
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They told my wife the 'smart meter' had sent a reading for the night time usage, it sent it out as 0 so for the previous 5 months with utility point we didn't actually use any power at night because the machine said it was 0, the wife tried to point this out as an impossible situation, considering the 'day time' readings matched up usage wise.

They really are dumb.

She is also doing battle with BT atm, in an even more stupifying bit of stupidity, they changed the parameters of our contract and added netflix and other things, she phoned up and altered it back to just sport and the guy said no problem (lol) and from there on in we have not had HD, we can't do anything about it as the guy cancelled our contract and it is not actually closed but in some weird suspended status, it also canceled our broadband deal another BT worker force closed it, but it didn't actually close, another then tried to cancel the contract again and now we have two contracts in suspended status and still no HD on the box, you have to wait 2-5 days between each transaction so it has been ongoing for 3 weeks now.

She has already had some compensation credit out of them for our inconvenience and I am sure we will end up with 6 months free BT in the end lol

I don't know how she keeps her calm, I'd be throwing the phone at the wall after 5 minutes.
 
We were moved to EDF. They pushed us into having a smart meter, but their reply system didn't work and their website kept on crashing. I eventually got an appointment for a smart meter and had one fitted two weeks ago. They didn't leave us a consumption monitor though. We're not even connected to the system yet. My first bill is due in a couple of weeks. Should be interesting.

My son moved house last month. All his bills with Shell Energy were paid up and the account closed. Then last week, they sent him another bill, completely adjusted with a new set of meter readings from a smart meter. They also took £224 by Direct Debit.

Problem is, the smart meter they have used bears no relation to my son's old meter readings. Whoever should be connected to this meter used way more electricity than my son used.

He's emailed them to ask for his money back and told them about the crossed meter. We'll soon find out what their Customer Service department is like.
 
I thank god I took the time last year when the neighbours were on holiday to tap into their lecture and gas. They had to sell their car, but, all’s well our end.
 
denislawsbackheel said:
The Direct debit guarantee should protect him.

www.financial-ombudsman.org.uk

Direct debits and standing orders

See our approach to complaints about direct debits and standing orders?
www.financial-ombudsman.org.uk www.financial-ombudsman.org.uk
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Yeah. He would have to apply to his bank for that. He's already written to Shell Energy. Hopefully they will realise the mistake and sort it out quickly.

Is there a time limit for DD Guarantee claims?
 
denislawsbackheel said:
None at all.
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Thanks for that. We will bear it in mind.

I used to sort out VIP and escalated complaints for United Utilities. I'm familiar with how these teams work.

It is always good if you can bypass the first level complaints teams and deal with the escalated teams. This can usually be achieved by emailing a director of the company, and Google will help you to find who they are.
 
Last edited:
Just received my bill with the new rates which covers the period 1st to the 26th April.
Using my April rates from last year the bill would have been just over £56, using current rates £161.
With another increase due in October where is this going to end ?
 
Octopus ex Avro

Electricity
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 26.68p/kWh
Standing Charge 39.98p/day (£145.93/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual Usage 2802.9 kWh


Gas
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 6.99p/kWh
Standing Charge 25.92p/day
(£94.61/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual
Usage* 23189 kWh
 
Keep the Faith said:
Octopus ex Avro

Electricity
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 26.68p/kWh
Standing Charge 39.98p/day (£145.93/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual Usage 2802.9 kWh


Gas
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 6.99p/kWh
Standing Charge 25.92p/day
(£94.61/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual
Usage* 23189 kWh
Click to expand...
While we're at it-

Electricity
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 26.68p/kWh
Standing Charge 39.98p/day (£145.93/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual Usage 3395.7 kWh

Gas
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 6.99p/kWh
Standing Charge 25.92p/day
(£94.61/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual
Usage* 14317 kWh
 
MCFC_ Phil said:
While we're at it-

Electricity
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 26.68p/kWh
Standing Charge 39.98p/day (£145.93/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual Usage 3395.7 kWh

Gas
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 6.99p/kWh
Standing Charge 25.92p/day
(£94.61/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual
Usage* 14317 kWh
Click to expand...
Did you get a credit on your electricity daily charge of 13.15p a day.

Standing Charge 24 days @ 39.98p/day £9.60
Loyal Octopus 24 days @ 13.15p/day -£3.16‡
 
C
MCFC_ Phil said:
While we're at it-

Electricity
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 26.68p/kWh
Standing Charge 39.98p/day (£145.93/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual Usage 3395.7 kWh

Gas
Tariff Name Flexible Avro October
2021 v1
Product Type Variable
Payment Method Direct Debit
Unit Rate 6.99p/kWh
Standing Charge 25.92p/day
(£94.61/year)
Price Guaranteed Until Not applicable
Early Exit Fee None
Estimated Annual
Usage* 14317 kWh
Click to expand...
Can anyone explain why the standing charge for Electricity has risen from 23.68p/day to 45.6p/day?

I understand how the commodity cost of the Gas/Electricity might have risen, but the standing charge to increase by 92.5%.... I have written to Octopus to explain, but I won't be holding my breath, but I might well goi to OFGEM and challenge this.
 
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