We have just received a final resolution from Octopus regarding our smart meter failing to supply half hourly readings. They initially placed all of our consumption from October onto their Flexible Octopus as an interim measure, and have now closed down our complaint by fully refunding all electricity usage since October as a gesture of goodwill. Hoozah!
We also have an engineer calling tommorow to investigate and reboot or replace the meter.
Bravo Octopus ..Bravo:
Octopus Energy
octopus.energy
From:
hello@octopus.energy
To:
Gunny@aol.co.uk
Wed, Nov 27 at 3:00 PM
Hi Gunny,
I hope you are well.
I have been attempting to gather the missing data over the past week. However, these attempts have not been successful. This, therefore, means that your billing has been completed on the Flexible Octopus from the 12th to the 14th of September and the 16th of October to the 18th of November.
This bill came to a total of £86.12, which I am happy to credit to your account as a resolution for the complaint.
You did make me aware that you have taken great steps in shifting your energy consumption to the cheaper unit rates, which we cannot bill due to the meter. Therefore, I am happy to cover the charges on the Flexible Octopus tariff.
You also have a meter appointment scheduled to take place shortly to reboot the meter to help this regain its communication. If you would like to discuss this resolution further, then please do let me know.
I look forward to hearing back from you.
Kind Regards.
