A few weeks ago, I received an email from my energy supplier, Eon. They were sorry for me to be leaving. Strange considering I'd only a couple of months ago signed into a 14mnth contract. A few days later I received an updated bill that left me in credit and appeared ongoing with no termination of contract. I decided to leave things be for a while.
Days later, after finding it difficult to log into my app, which I could only activate by changing my password. Lo and behold, there had been a £100 termination fee added to my existing bill. After contacting Eon in autumnal South Africa, they advised me I had requested a transfer of my energy supply to Utility Warehouse. That was a new one on me !
After a long conversation it was decided this was an erroneous transaction. They suggested I contact Utility warehouse. After a pleasant conversation with their customer service dept, also in South Africa, they were in agreement of this erroneous transaction. It's taken a couple of weeks for supply resumption by Eon. Albeit atm on another plan.