It's certainly not just yours, to get into ours it's been like that for years, now you can only do it online, I wasn't aware the virus spread via telephone cables, but it seems it does as they now don't answer the phone. I tried to get to see a nurse a couple of weeks ago about a minor skint issue.
Even though I'm registered with them, I rarely if ever visit or ask to see anyone, last time was probably 5 or 6 years ago, anyway I went to the first website, entered all the details requested, and was sent an auto email thanking me for registering, err I wasn't registering I'm already one of your patients and have been for 9 years.
In that email I was given a "key" (no not to get in the surgery), so I could then fill another form in an another website, which I duly did (most of it was the same as the first one). Another email came through with another address to book an appointment, whahay....oh....
Onto the booking form, filled it all in, with details of the issue, pressed send. About 1/2 hour later I got another email telling me that I'm not eligible as I don't have certain other "key" from the NHS. This all took me about 2 hours, at which point I thought f**k it, it's really not worth the bother.
I hope it's not skin cancer as I could be dead before I ever see someone, luckily I don't think it is.