Thank you for taking the time to contact us again. We are sorry that you were not satisfied with our earlier response to your complaint.
The BBC complaints procedures explain that, in order to use licence fee resources appropriately, we will normally investigate where evidence is provided to suggest a possible breach of Editorial Guidelines but otherwise we will not normally investigate further. For the same reason we note observations or expressions of opinion but cannot reply to them in detail. Full information about the BBC’s complaints procedures is available at <a class="postlink" href="http://www.bbc.co.uk/bbctrust/governance/complaints_framework/" onclick="window.open(this.href);return false;">www.bbc.co.uk/bbctrust/governance/complaints_framework/</a>.
We appreciate that you felt strongly enough to contact us again and have noted your points. We feel that we responded as fully as we could, given the nature of your complaint, and do not have more to add. This reply is therefore to explain that we do not consider the points you raised suggested a possible breach of standards. We reported them to the BBC staff responsible but are not able to engage in more correspondence or address new complaints and questions at this stage of the BBC’s complaints procedures.
You may request a review by writing to the BBC Trust within 20 working days, explaining why you believe this decision is inconsistent with the BBC’s complaints procedures. You can contact the BBC Trust at 180 Great Portland Street, London W1W 5QZ, or by emailing
trust.editorial@bbc.co.uk.
Thank you again for contacting us.
Kind Regards
BBC Complaints