Jose Luis Tamargo

Just updated my post a few pages back with how the hotel should of handled it. My mum runs the reception in a major chain in the City centre so asked her what the rules are etc.
 
not my fault! said:
Gina said:
Right i have just done it, first off i spoke to a lady who said and said i need to leave a message for some but i wasnt sure if he has arrived at the hotel. She says do you have the persons name and i will check i said he is called jose luis tamargo the phone went quiet someone else answered and said sorry we cant give you any info on who is staying. They then wanted to know who i was so i hung up.

Make of that what you will??
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Hummm, interesting. My mum runs a hotel reception so will ring her now and see what the policy is. Hang on a mo.


Edit: Ok it goes like this, if someone rings and askes to be put through to "named" persons room you do it without asking questions unless said person has requested no calls (this even aplies to VIP guests) However in her opinion if you have been quizzed over you wanting to leave a message (by a thrid party) then it's almost cert he will be staying there! The reason is, if he wasnt staying you wouldnt quizz you would just say you have no record of that person being there. Due to data protection they can not tell you he is a guest if asked but you didnt ask, you assumed he was and wanted to leave a message. If you know a room number (as anyone who knoes he is there will have) then they have to put you through or take a message. Confused myself reading it back but I'm sure you will know what I'm saying.
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cheers
 
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