a little "role play " now for all of you who think some of us are over-reacting - imagine at your job of work you are doing it to the best of your ability , some of your customers think otherwise and slag you off to your face . you are a highly paid professional employee and react by being very abusive back to your customers . now the job i am in that would be P45 time at once - if you have a more receptive employer you may be able to explain that you over-reacted in the heat of the moment in which case you would probably only survive after a grovelling apology that was accepted by your customers ? now imagine 30 minutes after your initial outburst when everyone has had time to calm down you repeat your outburst but make it far worse by seeking confrontation !! ..... the case for the balkan bastard is not looking too good is it ?