Made this thread to share experiences from landlords and tenants, maybe people can get help if required as well.
We are landlords, but it's only for the first small house that we bought as a couple when we got married. We grew out of it and managed to borrow money and get another house, so put this on rent. My wife dealt with it all but she had no experience and didn't really bother reading up on it (massive mistake) and she found a woman who wanted a long term rental. She was on benefits but we were just happy that a family would be living there.
The deposit was put into a savings account instead of being put into a scheme (stupid) and we didn't have any of the certificates either (stupider). Everything went fine for a year or so until her benefits changed and she said she couldn't afford to live there. She asked us to evict her so she could get a council house, on her request we gave her a section 21 but it was rejected due to the above, obviously.
She then had a benefits completely stopped. Later to find out she should have been claiming Universal Credit, so we lost over 2 months of rent. Due to this, we agreed to speak to UC and get the payments sent direct to us, but they are unable to pay her arrears as she has other out goings that are more important. She has a job but now refuses to answer texts or calls about the money she owes, doesn't want to make any formal arrangements to pay and just says she will if she can. She wants to move out but has put it all on us.
She then went out of her way and got a section 239 against us for disrepair (which i will be going to visit today with the inspector, even though i know and he knows there is just normal wear and tear) but didn't both telling me she had spoken to them.
She agreed with us that we would give her the deposit for the property back, and she would return this to go against her arrears but then just kept the money and spent it, without any discussion or contact. So now we have a tenant who doesn't want to communicate, has 2 months arrears and no deposit. I have got the gas cert done, planning to have electric and EPC done this week but due to Covid it will take at least 6 months to evict her.
I suppose you get all sorts of people and live and learn, we made some big mistakes and most likely we will lose money due to it, but lesson's learnt and we'll probably try and sell as it's not worth the hassle.