Completely agree with all the comments regarding the inconvenience.
However I must take a minute to say that City have actually been pretty helpful in my own personal situation
Had booked to go with my dad and both bought tickets, however due to a family bereavement my dad now cannot go. City have agreed to re issue the ticket in the name of another family member who can go.
I must stress (before the shouts of points whore arise!) that City made clear they were only doing this as the other family member would have also qualified for a ticket themselves.
Just thought it fair to give the ticket office a bit of praise amongst all the stick for helping me out in a difficult time .