Just spoke to our fantastic ticket office and they said they're waiting on Madrid confirming the ticket arrangements but are chasing them. I asked whether it would be tickets by post or collect at the Etihad or in Madrid, the girl said they didn't know and there would be information "soon" on the website.
I said the game is in less than 2 weeks, that's a lot to sort out before people start flying out on the Monday/Tuesday before the game. She didn't seem that arsed.
So overall a completely useless phone call, as usual with our ticket office!