80s Shorts
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- 13 Oct 2009
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- 12,616
Its there on the app. Replay the season: Premier League 2018/19 and Centurions: 2017/18 Champions. If you click on View All for either season the games do not load and the app freezes.
Man City TV Launched
- Thread starter quiet_riot
- Start date
Its there on the app. Replay the season: Premier League 2018/19 and Centurions: 2017/18 Champions. If you click on View All for either season the games do not load and the app freezes.
Besides no live stream what annoyed me with the app is that when you play something a “menu” comes up for a few seconds that takes up half the screen. Then goes away for a few seconds. Then comes back for a few seconds. And then is gone.
Fordyboy46
Well-Known Member
It's shit, reeled a lot of people in and hasn't delivered so far.
The perfect fumble
Well-Known Member
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- 3 Jun 2012
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- 26,080
It's comforting, sort of, to know that others are experiencing the same problems I'm having.
Poor doesn't come close to describing what a shit show launch this is.
It's mind boggling that they went ahead with it, knowing it was not fit for purpose, there's something wrong at a basic operational level at City.
shevtheblue
Well-Known Member
I've tweeted their digital handle twice about this and not even had a reply to say they're looking into it. The thing that really fucks me off the most is that they know these pages don't work, they MUST have known they didn't work before rollout so why not just put a holding page there? Customer experience is the most important thing, but when you're working in an Agile environment and just adopting workstreams that churn out code without any care for end product, you must be signing off risk for a lot of stuff not to work. It's a huge shit show IMO, hopefully they have someone reading these comments and making note of how unhappy people are.
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blueinsa
Guest
I've cancelled my subscription and dont see why i should reinstate it either.
Poorly designed, poor service and im afraid you dont get to ask for money when that is what you have to offer.
So much is done right with the club yet they can come up with a shit show like this?
Poorly designed, poor service and im afraid you dont get to ask for money when that is what you have to offer.
So much is done right with the club yet they can come up with a shit show like this?
shevtheblue
Well-Known Member
The biggest issue is the lack of comms. I have seen on their twitter handle they have replied to someone and said they are currently working on a web version and mobile app version for this season, why not put that on the website as actual fucking communication to the fans?
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blueinsa
Guest
Why not release it as a beta, communicate as such and select a limited test base or open it for all but not charge whilst they iron out its faults and roll it out to all platforms?
I will not pay for something that just doesnt work and what pisses me off is they promote a product like this which they must know isn't fit for purpose and ask for my bank details and money.
No!
Is it a separate company that works on these apps? Seem very amateurish and if its just that they didnt know how many people using it and how it would effect it seems a beta release first would of been the wise move!
shevtheblue
Well-Known Member
Don't mind them charging for it, maybe they have to pay the PL for some content, but there should be an official feedback forum for app issues so they can collate all the issues and advise when they'll be fixed. That's what normal tech companies do, understand City aren't a tech company but they're delivering a piece of software to a market that (as far as i know) doesn't exist for other clubs. It seems like they have gone head first into this without any knowledge of how software dev markets work, which is MENTAL.
The perfect fumble
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- 3 Jun 2012
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- 26,080
Nice to see there's some things we can agree on ;-)
"Fuck it! Let's launch it anyway"
Man_City_Loyal
Well-Known Member
christ give it chance its not been out a week yet
shevtheblue
Well-Known Member
Not saying anything and giving no feedback is one of the biggest pet hates of developers and maintenance teams, if they don't know then how will they fix it? They NEED to be hassled about this as much as possible, the problem is they have not provided any proper method of feedback that is credible, so have shot themselves in the foot.
Super David Silva 21
Well-Known Member
Gonna give this another go tomorrow and if nothing happens will get rid.
Seems people with the Roku sticks have it working, i got mine from the LG apps store on the tele and it didn't work. I did notice Man City digital team tweeted they were going to look into what might be wrong.
Just been on it, first time since i couldn't get the match and can watch the videos ok.
Seems people with the Roku sticks have it working, i got mine from the LG apps store on the tele and it didn't work. I did notice Man City digital team tweeted they were going to look into what might be wrong.
Just been on it, first time since i couldn't get the match and can watch the videos ok.
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Rochdale Blue
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- 3 Jun 2009
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- 3,554
They don't show up on mine, any idea if it would be the old app and if so, does anyone know if the latest version is on Roku?
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blueinsa
Guest
Had my email back confirming cancellation and the usual apologies.
I had it on firestick but the email did mention that they have resubmitted a working app to LG for their approval so for those with LG maybe its going to get sorted for you?
I had it on firestick but the email did mention that they have resubmitted a working app to LG for their approval so for those with LG maybe its going to get sorted for you?
B\connellblue
Well-Known Member
God be with the days before social media. Everything was so much simpler then. None of this pissing around asia pre season. Got a chance to see city play some local sides and got a report in the next days press. These games are irrelevant from a footballing point of view.
Fred_Quimby
Well-Known Member
Not irrelevant really. Think about it. How can we watch fantastic football every week? Not because we pay for our seat every week. A lot of the money comes from sponsorship. These companies want a return for their money. Global advertising of their products brings them money which brings us money. China is the place to be seen at present because of the strength of support. Show of your product, in our case the football we play, this is watched by millions and that in turn puts our sponsors on show as well.
So not really irrelevant from a football point of view because it brings in the money that allows us watch players and win trophies.
George Hannah
Well-Known Member
I launched this foam flecked reply to their disinterested response to my problems on Wednesday
Hi Graeme
Thanks for your reply.
To answer your questions – we watched the Hong Kong match livestream via an Amazon firestick and it worked only very spasmodically, continually buffering and off air for long periods, which ruined our enjoyment of the game. The quality of what you actually did manage to broadcast in terms of picture, audio and commentary was really well below acceptable standards
If you haven’t already check out this fans forum for the general reaction to the launch of your paid subscription service.
In my opinion a full apology should be made by the Club for Wednesday’s fiasco and you should do everything in your power to ensure tomorrow’s tour match transmission is problem free and that the commentary team is up to the job.
In addition, the pre-match advertising and general site information together with its overall functionality is just not comparable with what has been offered for many years by rival PL clubs.
Are you also aware there are serious video fullscreen /grey out problems on the OS too, these have been uncorrected for months.
Do you actually do any end-user testing? Look, I am trying to be measured in my criticism here but our fantastic club’s reputation is being actively harmed by its consistently poor online performance in many areas, to be frank it’s become a joke.
Also please explain why was there no response to my other emails included below about difficulties of pairing and subscribing ?
Regards,
Hi Graeme
Thanks for your reply.
To answer your questions – we watched the Hong Kong match livestream via an Amazon firestick and it worked only very spasmodically, continually buffering and off air for long periods, which ruined our enjoyment of the game. The quality of what you actually did manage to broadcast in terms of picture, audio and commentary was really well below acceptable standards
If you haven’t already check out this fans forum for the general reaction to the launch of your paid subscription service.
In my opinion a full apology should be made by the Club for Wednesday’s fiasco and you should do everything in your power to ensure tomorrow’s tour match transmission is problem free and that the commentary team is up to the job.
In addition, the pre-match advertising and general site information together with its overall functionality is just not comparable with what has been offered for many years by rival PL clubs.
Are you also aware there are serious video fullscreen /grey out problems on the OS too, these have been uncorrected for months.
Do you actually do any end-user testing? Look, I am trying to be measured in my criticism here but our fantastic club’s reputation is being actively harmed by its consistently poor online performance in many areas, to be frank it’s become a joke.
Also please explain why was there no response to my other emails included below about difficulties of pairing and subscribing ?
Regards,