MCFC Website is rubbish.

J J

jrb

Well-Known Member
Joined
8 Oct 2008
Messages
43,145
OK, so you've got the extra 3% off us for next season.

Now use that £800,000 or how much it is and create a proper website.

We have been telling you for Months that the website is shit. You must know yourselves???

It's layout, it's user experience, in-fact everything about it is shit, and you still haven't fixed it.

You have one of the biggest and best media teams in football, and a budget to go with it, yet you can't create and run a proper website. Why?

Fans have been on the phones for hours. The website kept on crashing. Etc. Many fans have given up trying.

It's a joke and embarrassing.

Before next season starts please have a proper website in place. One that is clear, uncluttered, easy to us, and works on PC, iMac, tablet, iPhone, Android, etc.
 
Last edited:
Agreed.. been trying since 2pm today. Phone, website, all shite. Website crashes constantly and got cut off on the phone after 4.5 hours of holding. Hell with this. Would have been easier driving to Manchester and going to the ticket office (i live in london) and sorting it that way! Now I see why we have empty seats everywhere.. no one can fecking buy tickets.
 
I used to read the old one and buy from the shop but i gave up not long after that one was binned off,i'm a simple soul i don't need the bells and whistles just a simple easy to use site,lets face it it's aimed at fans outside the UK and not me or the match goers
 
Been trying for 4 hours tonight no joy.
Gonna try getting up at 5 am and see if that works.
Utterly farcical.
 
I rarely go on there, almost never log in, certainly don't out of season.

Its shit, its been shit for years, this new lot made it shitter.

I'm coping fine.
 
ManCityX said:
No need for the mental breakdown pal.
Click to expand...

I'm alright jack.

No a I am.

I've got my season ticket.

But as you can see, many City fans may have missed out on season tickets because our club can't be arsed running and maintaining a proper website.

Now you can bait me all you want, I'm not arsed, but it's absolutely disgusting that fans had no option but to wait on the phone for hours trying and hoping to get through to the ticket office because the website kept on crashing.

Is that anyway to treat fans or customers?

It's not the first time this farce has happened.

Why can't the club have a proper website, and by the sounds of it, have enough people in the ticket office, even if it meant having extra staff in, or taking on extra staff for the day?

Is it going to be the same next season? Or will the club finally sort this on-going problem and mess out?

PS. The only thing that is breaking down is the website.
 
jrb said:
I'm alright jack.

No a I am.

I've got my season ticket.

But as you can see, many City fans may have missed out on season tickets because our club can't be arsed running and maintaining a proper website.

Now you can bait all you want, I'm not arsed, but it's absolutely disgusting that fans had no option but to wait on the phone for hours trying and hoping to get through to the ticket office because the website kept in crashing.

Is that anyway to treat fans or customers?

It's not the first time this farce has happened.

Why can't the club have a proper website, and by the sounds of it, have enough people in the ticket office, even if it meant rotating in, or taking on extra staff for Today?

Is it going to be the same next season? Or will the club finally sort this on-going problem out?

PS. The only thing that is breaking down is the website.
Click to expand...

Totally agree.
The website has always been crap.
The ticket handling has always been crap even post take over.
Ive spent 4 hours tonight and 2 hours on the phone and I've still not got one and now I'm worried I'll miss out.
Incompetent and downright shoddy for an elite club.
 
Gonna be awesome seeing empty seats again on Sky knowing I couldn’t give my money away.
 
jrb said:
OK, so you've got the extra 3% off us for next season.

Now use that £800,000 or how much it is and create a proper website.

We have been telling you for Months that the website is shit. You must know yourselves???

It's layout, it's user experience, in-fact everything about it is shit, and you still haven't fixed it.

You have one of the biggest and best media teams in football, and a budget to go with it, yet you can't create and run a proper website. Why?

Fans have been on the phones for hours. The website kept on crashing. Etc. Many fans have given up trying.

It's a joke and embarrassing.

Before next season starts please have a proper website in place. One that is clear, uncluttered, easy to us, and works on PC, iMac, tablet, iPhone, Android, etc.
Click to expand...


Possibly got a contract in place with web site designers for a fixed term.
 
I miss this one:
569city_0.jpg
 
I tried to relocate yesterday so I didn't have to walk up so many of those bloody steps. Gave up after a couple of hours.
Tried to buy a season card for my son online for a couple of hours today and then gave up. Got lucky when I phoned as it only took about 90 minutes and I got him a season card and relocated as well. Shame In have to walk even more steps now as there were herald any seats left together by the time I got it sorted.

I tweeted supporter services several times who were, as usual, no help at all.
 
I was on the website at 5am local time (10am UK time) and happily I got my ticket, but it was touch and go. Site crashed a couple of times, it said I didnt have flash player a couple of times, I had to log in about 4 different times. it wouldnt take my payment a couple of times, then all of a sudden (after about 20 minutes pissing about) I saw there was something in my shopping cart so I hit that and checked out. I was lucky but this really is a poor website. You expect better from City.
 
Time and time again the ticket office fail, its not the individuals fault its the systems they have to use. For a multi million pound enterprise its absolutely shocking, image if Amaz** had the same customer interfaces, how long would they last?
 
ManCityX said:
No need for the mental breakdown pal.
Click to expand...

Really ? Then you have obviously had no reason to try to relocate or buy additional tickets or contact the club for any other reason. Lucky you. The rest of us will just try to make do with our counselling sessions.
 
Its not great. Tried at 2pm at my window opening. Could not log in at all and had to go work at 2.30.

Have managed to log in once since 10pm and chose a ticket 2 seats away from my dad and nephew but then got logged out. I have been unable to log back in since then and have my phone on speaker and have moved from position 55 to 45 in an hour.

Ridiculous.
 
gavvo said:
I have never known any other business make it so difficult for its customers to buy its products.
Click to expand...

So infuriating. The seat that I want was showing available again when I managed to log in again a couple of mins ago. Selected but wouldn't take me to payment page.

Currently position 35 on phone whoop whoop. Will be pissed off if that seat is gone.
 
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