MCFC Website is rubbish.

"I sorry you can no longer log in using your account number"
Tries to log in using email address instead
"Would you like to log in with your account number?"
 
Last edited:
I think City have finally admitted what we all knew. Couldn't happen soon enough:

CHANGES TO TICKET WEBSITE AND PHONE LINES

Supporters are advised that from 5pm, Friday 1 June until Thursday 21 June both the ticket sales phone line and the online ticketing website (mancity.com/tickets) will be suspended whilst we complete work required to launch our new ticketing system.

During this time, you can view your online supporter profile via the Cityzens platform here. This will enable you to view and make changes* to your personal details however you will be unable to view your purchase history or make purchases.*restrictions may apply to selected data fields

The disabled ticket phone line will remain open during this time as will the Supporter Services phone line although system restrictions will apply (excluding Wednesday 20 June as detailed below).

STAFF TRAINING
On Wednesday 20th June the Supporter Service and Disabled Tickets telephone lines will be closed ahead of launching our new Ticketing website and system.

Further information about the new Ticketing website along with our new Ticket sales phone line operating hours can be found here

CUP SCHEMES
Seasoncard Holders can register for the Cup Schemes from Thursday 21 June. Supporters will receive an additional communication containing information on how to register nearer the time.

If you have any questions in relation to the above, please do not hesitate to contact us on +44 (0)161 444 1894 9 (option 1, 3)*.Thanks in advance for your continued support.
Kind regards,

Supporter Services

Manchester City Football Club
 
Please Jesus, Joseph and Mary, make it easy on the eye and simple to use.

 
Call me a cynic but I’ve just logged on to take a screenshot of my loyalty points. Not that I think they could lose all existing data as they close down one system and fire up the new one..
 
bluedanza said:
Call me a cynic but I’ve just logged on to take a screenshot of my loyalty points. Not that I think they could lose all existing data as they close down one system and fire up the new one..
Click to expand...
Just done the same too. This has got TSB written all over it!
 
Lonsdale Blue said:
I think City have finally admitted what we all knew. Couldn't happen soon enough:

CHANGES TO TICKET WEBSITE AND PHONE LINES

Supporters are advised that from 5pm, Friday 1 June until Thursday 21 June both the ticket sales phone line and the online ticketing website (mancity.com/tickets) will be suspended whilst we complete work required to launch our new ticketing system.

During this time, you can view your online supporter profile via the Cityzens platform here. This will enable you to view and make changes* to your personal details however you will be unable to view your purchase history or make purchases.*restrictions may apply to selected data fields

The disabled ticket phone line will remain open during this time as will the Supporter Services phone line although system restrictions will apply (excluding Wednesday 20 June as detailed below).

STAFF TRAINING
On Wednesday 20th June the Supporter Service and Disabled Tickets telephone lines will be closed ahead of launching our new Ticketing website and system.

Further information about the new Ticketing website along with our new Ticket sales phone line operating hours can be found here

CUP SCHEMES
Seasoncard Holders can register for the Cup Schemes from Thursday 21 June. Supporters will receive an additional communication containing information on how to register nearer the time.

If you have any questions in relation to the above, please do not hesitate to contact us on +44 (0)161 444 1894 9 (option 1, 3)*.Thanks in advance for your continued support.
Kind regards,

Supporter Services

Manchester City Football Club
Click to expand...
This is just the ticket stuff though thats being replaced - it is already separate from the main website. They both need replacing, not just the ticket part!
 
A mate who is unemployed has a phone bill for £44 for hanging on the line to get his season ticket relocation sorted.
 
Got an email earlier saying they are updating the ticketing system and phone lines.

Happy days.
 
Crazy part is they say the phone lines are down yet list the phone number at the bottom of the email.
So can people ring or not?
 
The fact that a serious commercial website has been built on Wix should tell you all you need to know. I could be wrong, but I suspect somebody involved in the club put forward their nephew/niece/parakeet who had recently achieved a GNVQ Level 1 in website design and cross-stitch.
 
3 words to describe the user interface experience on the City website:

Jarring, unwieldy, cluttered
 
bluedanza said:
Call me a cynic but I’ve just logged on to take a screenshot of my loyalty points. Not that I think they could lose all existing data as they close down one system and fire up the new one..
Click to expand...
I thought I was paranoid as I did the same but you're right. I'll go with cynical.
 
Capture.png

The above image is of the webpage about the current bad news about Kompany on the Mancity.com website.
I followed a bloody large image with the same headline, occupying almost the same amount of screen on the homepage, to end up at webpage which repeats the massive headline and image, causing me to scroll to actually get to anything useful, ie the article's text.

Suggestions:
1. As per screenshot, allow removal of 'CityNow' annoying shitterfeed - Thanks Adblock, a few clicks and it's gone forever. :-)
2. With the removal of the 'CityNow', the headline can occupy more horizontal space, though still needs to be smaller.
3. With the removal of the 'CityNow', the image moves up/can live on the righthand side of the headline, though still needs to be smaller - I think most people know what Vinny looks like.
4. The article's writer, and social media guff, can also be moved up/to the right.
5. Finally with all the above, the text of the article (ie why you clicked on the article in the 1st place) becomes readable at the point of the webpage displaying, rather than having to scroll down to actually achieve anything.

It's not rocket science in web design, (and I'm in no way one! - i do the nuts and bolts, design and UX is someone elses job :-) - as demonstrated by my artistic "snipping tool' skills. )

FFS.
 
how has what used to be a great website ahead of most football clubs become so crap. It was since they changed it 3 years or so ago. The interface and all round structure of the site is crap.

Then the info is to widely, trying to look at every small aspect of the club rather than showing what fans are actually interested in.

Highlights and pictures at one time where quite good, now its cheese crap pictures.

Information we actually need cant be found sifting through all the junk.

Cant get on it when abroad of on ipad.

I rarely go on it, used to be on it most days.
 
You must log in or register to reply here.
Unread Posts

Don't have an account? Register now and see fewer ads!

SIGN UP
Back
Top