Did you resolve this? I'm having the same issueJust clicked on the email link to download my Norwich ticket to my Google Pay wallet and guess what? It says 'this item cannot be saved to this device'. Wonderful. Not given any option anywhere to print at home. On the website it says I will be sent a link to print at home if I had ordered it that way. What do I do now as the print at home option on the website is greyed out.