so they blamed user error and then said no one else has flagged this up before doing fuck all, seems an extreme version of the standard civil service playbookNot even as close as a Hoyjuland* shot.
How about 'Well you're the only one that's rung the helpline......... followed by your prison number is'.
The exact same issues we saw in the programme happened and the exact same response with innocent people losing their jobs, paying back money and even going to jail.