New official City website

Have always had problems with the site. Considering the money available it's shocking. Considering the great work done on here over the years by Damo and Ric the fact that the club have not engaged with them is abysmal.

Indeed the lack of fan engagement continues despite the concerns shown by Khaldoon in this regard. It is hard to believe that the club shows such arrogance in this regard and there is clearly a major problem with the middle management who continue to make error after error by ignoring the fans.

Best owner, best manager , best fans in rhe world, all being let down by certain sections within the club.
 
I would imagine that a sponsorship deal was agreed and the Club made assumptions about the ability of Wix only to find that they are probably better at designing web sites for businesses like photographers. Stuck with the agreement they now have to wait for the contract to conclude. I would be amazed if it was renewed. There has been a few improvements since the first few weeks. Wix obviously started with someone who thought that they had to have an all team newsfeed like the BBC. After a few choice complaints after united based stories they quickly reverted to a City based service.
 
The old site was given an official rating as the best of the prem clubs. One year before we canned it.
 
Tags no longer link to anything, and although I can't confirm because there is no search feature any longer, I believe all the articles from beforehand have been wiped.
 
City want to be a world class brand....well that's modern football.....so, why is the site worse than my local pub's? It says "tinpot organisation". Do the ppl concerned know anything at all about consumer communication let alone real fans? I am retired now but I spent a lifetime in consumer communications, including websites, and this is a disgrace. Makes me ashamed....cmon guys, the days of cock up kings is over.
Incidently, the failure is the club not briefing properly, not Wix.
 
Have always had problems with the site. Considering the money available it's shocking. Considering the great work done on here over the years by Damo and Ric the fact that the club have not engaged with them is abysmal

Thanks for the kind words, but @Ric is solely the man who decides what the site looks like. My role is to recommend how best to keep it up, running, and fast.

City have a different target audience than Bluemoon. In my opinion, our site needs to be clean and simple as our main demographic is long term City fans - many of which aren't tech savvy and I'd argue the Mancunian culture is to look at overdesigned sites and think they're, for lack of a better term, try hard busy ****s. We as a culture enjoy directness and we don't have time for nonsense but there's a familial warmth there that shines through. Just like families we go at each other with an unmatched ferocity but even the worst enemies on here will defend each other against outside attacks. I think Bluemoon represents us as a fanbase extremely well in both tone and design. We are the soul of City fans in all of its ugly beauty.

City are now a corporation. They have a Global Style Guide which they are forced to use across every site they have in the CFG. It dictates font sizes, screen real estate, what gestures they can't use as it is offensive in Indonesia, this type of thing. They have Digital Product Managers who have to work with Fan Engagement Managers in a Committee formed by their design partners chaired by the Marketing Director with key inputs from the Communications Manager to put together infographics to make the best Annual Financial Report in football.

Again in my opinion, City as a business culture seems to have collapsed in on itself. Under Cook there was not only an air of engagement that others have covered but also an air of entrepreneurialism. City were the new kids on the block so we got to reinvent the wheel in new and interesting ways. The decision to use YouTube instead of a TV channel was a good example of this. We were willing to be risky because we had the investment to fail and this created a culture of thinking differently. Under Soriano we now seem to do a lot of things by rote - not in the major decisions like setting up the CFG but just in the smaller things. And our ticket website/membership system has been a disgrace for as long as I can remember.

I don't have a single job, instead I work freelance in a couple of different areas which allows me to switch more and less into fields as my interest wanes or peaks (or often how much I need the money!). So I'm probably not the best example but to be honest I wouldn't be interested in ever working with City Digital. They seem to be at odds with how I design projects culturally and thematically.

Ric is obviously his own man and I'd be surprised if they haven't reached out on occasion to take advantage of his skills because he can navigate those waters with ease and would bring a deep understanding of the culture of the fanbase over and above literally every single person currently employed at City.

But it's not my cup of tea now. I'm more of an early takeover City type of guy. I like trying things just for the sake of the experiment.
 
Fascinating insight from Damon, for which many thanks. Two comments: 1. If Soriano is as mechanical in his approach as you say, there does not seem much hope. Such an approach misses the most important thing, namely promotion of the brand. 2. The audience surely should not be confined to long term fans. There are many audiences which all need to be catered for. Example: a young lad from Brazil who has seen our great play on TV and follows de Jesus. He may wish to immerse himself in all things City. Example 2: stats nerds, history nerds, old farts like me, we all have different needs. We do not need to be tech savvy, it's just a Web site ffs.

Thanks, Damo, for taking the trouble.
 

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