PPI claims

[Anonymous]

I've had plenty of loans and mortgages etc over the years but can't remember half of them.
Do you need to be specific or just say it was from such and such bank?

I contacted Natwest six weeks ago armed with absolutely nothing , other than vague memories of loans i used to have many years ago ...... these loans were that long ago i retained no paperwork whatsoever , so i gave them no details whatsoever , no dates , no account numbers , nowt !

I'm now at a stage where they've offered me £750 ....

Just go on the websites of the bank (or banks) you've dealt with , and download their PPI complaint form , fill it in as best you can , doesn't take long , and send it off ...... you might just get a nice surprise , what have you to lose ??

 

[blue rebel]

I have contacted the bank today to complain about my PPI payments, i have to say that they don't make it particularly easy as they had me contacting different departments to get various details.

However i am assured that they will loo into all my payments and advise me if anything was out of line, i do know that there were elements to my mortgage where i was told the loan would only be given if we took out PPI. I have advised them that my complaint is based on not being made aware that PPI was optional or tat PPI may have been being paid without my knowledge.

Not holding out much hope but you never know.

fingers crossed.

We contacted our bank and they told us that we had signed for PPI on our mortgage, we asked them to stop any further PPI payments and to send copies of the PPI agreement. When the copies arrived some of the info on the forms had obviously been added at a later date as they had my hubby's job wrong, my time at previous employer wrong ( 5 years instead of 23 so not even close) We argued that we had not asked for PPI and did not want it, we received just under £15000, all of it was done by phone no problems at all. These claim firms have just jumped on the bandwagon to take money off you.

 

[abu13]

I have contacted the bank today to complain about my PPI payments, i have to say that they don't make it particularly easy as they had me contacting different departments to get various details.

However i am assured that they will loo into all my payments and advise me if anything was out of line, i do know that there were elements to my mortgage where i was told the loan would only be given if we took out PPI. I have advised them that my complaint is based on not being made aware that PPI was optional or tat PPI may have been being paid without my knowledge.

Not holding out much hope but you never know.

fingers crossed.

We contacted our bank and they told us that we had signed for PPI on our mortgage, we asked them to stop any further PPI payments and to send copies of the PPI agreement. When the copies arrived some of the info on the forms had obviously been added at a later date as they had my hubby's job wrong, my time at previous employer wrong ( 5 years instead of 23 so not even close) We argued that we had not asked for PPI and did not want it, we received just under £15000, all of it was done by phone no problems at all. These claim firms have just jumped on the bandwagon to take money off you.

just goes to show the type of wankers the banks have employed and the policies they enforce, basicaly falsifying documents to cover there arses.

 

[St Helens Blue (Exiled)]

Just a point. Just because there is no paperwork saying PPI has not been added does not mean it hasn't been added into the repayments without your consent.

 

[belly2000]

Copied from a previous post of mine:


corky1970 wrote:
i remember being forced to pay ppi in order to get my first mortgage with Birmingham midshires
the agent told me i couldnt get a mortgage without it

i have no paperwork as it was about 8 years ago and have moved since

what do i do ?

i paid thousands ?


Firstly if you have no paperwork you need to send a SAR (subject access request). You'll see an example of one you can download on Martin Lewis website here in the sticky at the top.

<a class="postlink" href="http://forums.moneysavingexpert.com/forumdisplay.php?f=169" onclick="window.open(this.href);return false;">http://forums.moneysavingexpert.com/for ... .php?f=169</a>

Or if you have account numbers or not you could ring the numbers on this website:
<a class="postlink" href="http://www.moneysavingexpert.com/news/reclaim/2012/08/ppi-reclaiming-getting-easier" onclick="window.open(this.href);return false;">http://www.moneysavingexpert.com/news/r ... ing-easier</a>

You send a cheque off for £10 to their address (either from their website or have a look on the link above and search for your bank). What they have to provide (if you ask for it - see sample SAR on website above) is copies of all agreements, loans, PPI, etc. Then you can start pursuing them. They have 40 days to reply to your SAR . If you have moved house in the intervening period or closed accounts it's always best to send a copy of your passport/utility bill because most of them seem to come back a couple of days before the 40 days is up and ask for this! Then you'll have another 40 days to wait. P.S. Remember to send everything you send to the banks by recorded delivery.

Once you have your info you need to fill out a PPI complaint form (or phone their PPI hotline) I tend to do the former so I have a written record (always keep copies). The complaint form is either on their website or I included a link earlier in this thread or see below. Always keep a copy of this as well.

Below is a link to the FSA (Financial Services Authority) with some good info
<a class="postlink" href="http://www.fsa.gov.uk/consumerinformation/product_news/insurance/payment_protection_insurance_/claim-back-ppi" onclick="window.open(this.href);return false;">http://www.fsa.gov.uk/consumerinformati ... m-back-ppi</a>

You then need to have reasons for the mis-sell of PPI. These can be numerous things. Front loaded PPI on loans is upheld in most cases (This is when you have a loan agreement say for £10K and included on top of this is another £1K for PPI - so in effect you're paying interest on PPI as well as your loan - and it shows as just one payment coming out of your account). Other main factors for mis-selling are ones that would exclude you if you wanted to claim - self employment,unemployed, student, retired, pre-existing medical conditions etc. Also making it a condition of getting the loan/CC, if you had alternative insurance cover, savings, you were not told you could get it from another provider, etc. But what you may need in some circumstances is proof (only in some cases).

If you get knocked back then don't worry - You reply to your bank/CC and basically give them one last chance to resolve the matter (if it's not their final decision) saying you will approach the FOS (Financial ombudsman service) and disagree with their decision. If this doesn't work then approach the FOS with your compaint (see below for link). The FOS is inundated with complaints at the mo - so it may take 6-12 months. Basically when someone make a complaint to the FOS the bank has to pay the FOS £850 plus any administration costs arising during the complaint - this is why you'll find a lot of banks/CC's paying out before this stage. Currently the FOS are upholding (in our favour) over 90% of the complaints coming in against the big 4 banks.

<a class="postlink" href="http://www.financial-ombudsman.org.uk/" onclick="window.open(this.href);return false;">http://www.financial-ombudsman.org.uk/</a>

I believe now that guidelines have been put in place that if you make a complaint against a bank - then they have to search all their internal records to tell you if you had PPI on any other products with them.

Don't give up!!!

P.S - Some banks keep historical records too. When I did my complaint against LLoyds for 2 loans in 2002 they offered me £5600, then a week later they sent a letter saying that I had other 3 other loans out (that I had no record of) from the 90's and offered me £4750 as a goodwill gesture (because they didn't have the agreements either) - So they did this all off their own back (see paragraph above)!

So what I'm saying is don't believe this you can only claim 6 years back bullshit - some banks only have to keep data on you if you've had an account open with them within the last 6 years. But you'll find a lot more will keep the historical data - I've been paid out on loans dating from the mid 90's - nearly 20 years ago! So if you can get a credit report to see what bank loan/credit card/HP you've had (if you don't know) or check through your bank statements (or online) - I know Lloyds go back to 2002 online - find out what Direct debits you were paying to which banks/CC's - make notes of all costs/references.

And breathe......Apologies for this being fragmented - I kept remembering things and coming back and editing!!

 

[charliebigspuds]

I set the wheels in motion when I started this thread, I've made numerous claims (some a tad frivolous TBH) on everything from my credit cards, previous payed up loans and my first and current mortgages. I never thought I'd payed PPI on anything but I've just got home from work and I've got an offer from my current mortgage provider of £2690! One down and another five to go, two of which I'm very confident about, unfortunately the two car loans I had in the 90's have no paper trail so they're not looking good, but onwards and upwards!

 

[Grolsch30]

Got £866 back from the Co op only took approx 5 weeks, they did not contest it whatsoever and got all my monies back including 8% interest.
Did all myself very easy.
Result.


Question:

My father in law did the PPI thing via a company (one of the ones on TV), which was a good 6 months ago.

Anyway because mine took only 5 weeks to be sorted my wife asked him how his claim was going.

He told her that the company has closed his claim down because they had been waiting for a piece of documentation from him (which he had sent!), and because of the length of time they closed the claim and offered him £50 compensation!!!!

What can he do?
Can he claim again meaning go through the first steps again filling out the forms without a company and doing it himself or is it to late as a claim is already somewhere in the system?
Can he demand paperwork from the company so that he can carry on and follow up theoriginal claim?

I think he maybe due thousands of £££'sss to be honest as i have seen his statements!

Should he visit the citizens advice?

Any guidance would be appreciated.

 

[abu13]

We put in a claim in Decemeber, for Credit cards, Loans and mortgages. We are with Lloyds and to be honenst they havn't been the easiest to deal with. We got to a point where we have been discussing loans from the last 12 years and they want to know everything about benefits at work and different jobs etc..

The best one was with the mortgage claim though, they finally got in touch with me at work after 7 weeks, asked me a load of questions that i didn't have the answers to hand so i asked them for 48 hours to look back over my paperwork.

They then told me that their deadline to deal with the claim was the following day and so i could only have 24 hours to get the information. Obviously i told them that this was not my problem as they had left it so late to contact me.

Yesterday i recieved one of the nicest get fucked letters i have ever recieved about the credit cards, Still waiting to here about the loans and mortgages at this point.

 

[sir baconface]

I got a letter offering £750 from RBS/Natwest yesterday , after a five week wait , quoting that it was a 'gesture of goodwill payment , and that they accept no liability' ......

i might just tell them to get stuffed , and refer it to the ombudsman .

If you don't want the £750, I can gladly take it off your hands!

hehe .....

still haven't made my mind up whether to accept it or not ....

trouble is i've always been indecisive , or at least i think i have...

not gonna be much good to you up there in Norway though , is it ??

Would you manage to get a couple of pints of lager and a box of condoms out of it ?

If I were you I'd write saying you have been advised that their offer appears very low and would they please itemise their calculations. That way you keep all options open while appearing savvy. That might encourage them to raise the amount. There's a very strong chance it was just an opening bid on their part. Good luck, mate.

 

[DT King of all Geordies]

I heard about a chap who claimed through a company and got a refund from the bank. Happy days he thought. No it was not as he was overdrawn. The bank offset the refund against his overdraft but it did not clear it. He then had the claim company chasing him for their cut.