I’ve just received that as well but when I went online it said it had been accepted! I’m wary about how I use my online banking so I then rang the club and got through all the press 1 for this, press 2 for that etc. only for them to then say the office is closed for the day!!! Couldn’t they have said that before all the paraphernalia??Me too just got in to find the email
I still have the chelsea ticket in my wallet.If you go onto the cup scheme page in your account, tick the CL 22/23 scheme box and then select the TICKETS option top right, the next screen will tell you if the ticket has been fulfilled or payment failed. Incidentally mine has been fulfilled however my Google wallet is showing the Chelsea game and not the Real game, not sure where that leaves me, I'm sure they'll sort it
I have been on holiday & payment was due to be taken on 2 May. ( It ddn't go out of my account) Unfortunately, I lost my cards whilst on holiday so had to ring the office yesterday & explain. On hold for 90 mins finally got through. They said they couldn't take my payment manually over the phone as they would have to charge me the full ticket price (£72) but they put a note on the account & would call me back next week when hopefully my new cards have arrived. They did actaully call me back 10 mins after my call to say if I went on my account & change the bank details to a different card the payment would go through at the correct price (£53). Easy to do & it went through this morning. The chap on the phone also said the ticket is held in your name until the morning of the game.I just had the email saying payment had failed, just logged on and all my info is correct, tried to redo my payment details even though they are correct and the msg said you were not the payer so couldn’t redo it, they are hoping some don’t manage it to resell tickets, bent as fuck I tell you !
Open your ticket wallet click on the three dots top right corner it will open another page , click the automatic updates off and then on and it should load the Madrid ticket , just done mine .I still have the chelsea ticket in my wallet.
Fuckin fred carno’s
I had the same issue updating my sons accounts that I pay for tickets on. Selected another option from the my account area, such as the direct debit payments, and then went back to enter card details and worked ok. Logged out and then back in to see all details there. It will, of course, only prove to all be fine when they attempt to take payments tomorrow but for the moment appears to be ok.I just had the email saying payment had failed, just logged on and all my info is correct, tried to redo my payment details even though they are correct and the msg said you were not the payer so couldn’t redo it, they are hoping some don’t manage it to resell tickets, bent as fuck I tell you !