Real Madrid (H) Ticket Info | SOLD OUT

[bluemanc16]

Didn't know that, cheers for the info. It's worked a treat.

I have updated my FA Cup scheme, trying to avoid the same problem with my cup final tickets

 

[Ubiquitous]

Wow. What a cock up. But if all else fails...blame someone else. View attachment 78357

To be fair that's a legitimate reason. It's very unfortunate for the fans affected, but it's certainly not City's fault.

 

[didsburyblu]

You need to go on your page and renter your payment details.
As usual, select the cup scheme and complete the process.
Once done, the payment would go through.
This glitch is caused by the latest security update from the banks.

Yeah I've done all that. My card details show as a two digit year as opposed to four which it's supposed to apparently with the new system, I've ticked the schemes everything looks right but still got tickets stuck in reservations and emails telling me it's failed

 

[bladdered]

To be fair that's a legitimate reason. It's very unfortunate for the fans affected, but it's certainly not City's fault.

Yes fair enough. But an apology rather than deflecting blame may have been more appropriate.

 

[didsburyblu]

To be fair that's a legitimate reason. It's very unfortunate for the fans affected, but it's certainly not City's fault.

I get the reason they've given but I'm not convinced City aren't just hiding behind this company to avoid the flack.

Why are some people affected and not others?

Plenty of people use the same cards on more than one account some have had no issues and some have failed? Why?

If City knew this was coming albeit they couldn't stop it why didn't they bring forward the payment date forward to avoid these issues?

Some are saying the ones affected are ones who haven't updated or used their card in the account recently. I run four accounts for different people one went through three failed and the one that went through hasn't used his card to purchase anything on the account for ages yet I've used mine all the time with the bayern cup scheme payment and away games like Brighton, Brentford etc so no logic why mine fails but his doesnt.

Whatever the reasons are it's poor management of the issue from City and they just don't seem to learn any lessons from previous issues.

 

[Alfie Budd]

I have updated my FA Cup scheme, trying to avoid the same problem with my cup final tickets

I’m pretty sure this problem is only pertaining to automatic payments, not whether or not anyone is in the scheme. Tickets for the final shouldn’t be affected by this as you pay for them by inputting all the details yourself.
But I’m sure the club could uncover some previously unknown different IT gremlins without too much difficulty!

 

[Bluemoon230989]

Is every body that has sorted it now showing madrid tickets in their wallets and had money taken from account?

Or like me you ‘think’ you done it but still showing chelsea (yes ive pressed the 3 dots and updated) and no money gone

SC holder, not on the CL scheme, son bought tickets, clicked on link in confirmation email. Chelsea now replaced by Cheating Whining Shithouses Madrid.

 

[Pelegrinni]

Yeah I've done all that. My card details show as a two digit year as opposed to four which it's supposed to apparently with the new system, I've ticked the schemes everything looks right but still got tickets stuck in reservations and emails telling me it's failed

Then you have to call the customers support team then. Just be prepared to wait up to an hour.

 

[jimharri]

Yes fair enough. But an apology rather than deflecting blame may have been more appropriate.

Apologise for something that isn't actually their fault? Seriously? I know the ticket office don't exactly help themselves a lot of the time, but come on; be realistic.

 

[Phil Mitchell Foden]

Excuse me for not digging through the thread, but my payment for the cup scheme has failed and the card's in date and valid and been used all season. How do I ensure it goes through properly?