A shame you didn't use this opportunity to help a section of fans that appear to have no voice, that's to say disabled or limited ability fans one that, unfortunately, continues to go unheard.
I, like many others, use Entrance H and rely on the lift to reach Level 3. For years, this lift has been unreliable, frequently breaking down or operating with severe restrictions, limiting capacity to just 6–8 people at a time. When the club finally decided to refurbish it, you might think this was great news—except they chose to do so
during the season, rather than in the closed season when disruption would have been minimal.
As a result, all lift users had to go to an alternative entrance with a smaller lift, leading to long queues and frustrating delays. Now, with the refurbishment complete, we’ve simply swapped one problem for another. The new lift is much slower than the old one, increasing wait times, and—just as it was reopened—other lifts were taken out of service for refurbishment, causing yet more queue congestion.
Adding to the chaos is the way queuing is managed. Stewards split the queue into two—one for general access to Level 1 and the other for those who need the lift—but both queues merge again at the lift entrance. This not only causes confusion but also allows queue-jumping, further worsening an already frustrating situation.
I have attempted to raise these concerns multiple times:
- I have contacted the Disability Fans Rep—no improvement.
- I have reached out to the club’s disability team—several times over the years, with no change.
- I have spoken with stewards and staff at Entrance H—again, no action has been taken.
It’s disheartening to see that accessibility remains such a low priority. Disabled fans should not have to struggle just to enter the stadium. This is a basic issue of fairness and inclusion.
